Product Support Representative (Fully Remote)

• Provide world-class support to maximize customer ROI as a trusted Fieldguide platform expert.
• Work 9am-6pm GMT, partnering closely with firms to ensure ongoing success.

What You'll Do:

• Build trust by responding quickly and accurately to client requests with a positive attitude.
• Troubleshoot technical issues via email, phone, or chat and collaborate with Engineering on fixes.
• Guide customers on features, best practices, and beta deployments while documenting FAQs.

About You:

• 1-3 years of customer support or customer-facing technical experience, ideally at a startup.
• Team player with a bias toward action and ownership of projects end-to-end.
• Adaptable to changing processes; familiarity with Microsoft Office merge tags is a plus.

Fieldguide

Fieldguide builds software that automates and streamlines work for assurance and audit practitioners in cybersecurity, privacy, and financial audit. As an early-stage startup backed by top investors, it maintains a remote-first, inclusive culture that values diversity and supporting each other's growth.