Product Support Analyst – Ads Platform
About the Role
We’re looking for a Product Operations Analyst to join our Advertising Product Operations team, with a focus on supporting internal users and driving operational excellence. In this role, you’ll be the go-to partner for troubleshooting, issue resolution, and process improvement across our advertising products. You’ll collaborate closely with Product, Engineering, and cross‑functional stakeholders to ensure a seamless and high‑quality experience for internal teams and partners.
What You’ll Do
- Serve as the first line of support for product‑related questions and issues within the ads organization.
- Troubleshoot, investigate, and resolve technical or operational challenges, escalating when needed.
- Partner with front‑line teams to support complex investigations and optimize platform experiences.
- Work closely with Product Managers, Engineers, and stakeholders to understand functionality and resolve issues efficiently.
- Manage inbound support requests, assess priorities, and ensure timely communication and resolution.
- Develop clear documentation, insights, and reports to highlight trends and inform process improvements.
- Maintain strong global communication, including occasional collaboration across time zones.
- Contribute to process enhancements and support tool development to improve efficiency across the organization.
What We’re Looking For
- 3+ years of experience in product operations, technical support, or solutions engineering — ideally within the ad tech industry.
- Strong troubleshooting, analytical, and problem‑solving skills with the ability to identify root causes.
- Proficiency with tools such as Zendesk, Jira, or similar support/ticketing systems.
- Excellent written and verbal communication skills with a customer‑first mindset.
- Proactive and accountable, with the ability to manage issues through to resolution.
- Collaborative and adaptable, comfortable in a fast‑paced, scaling environment.
- Experience in advertising technology required.
Job Details
Seniority level: Mid‑Senior level
Employment type: Contract
Job function: Information Technology
Industries: Staffing and Recruiting
Product Support Analyst - AdTech in new york at Unknown Company
This position is listed as contract and onsite.