Product Specific Technologist 4 - PSTECH4

Job Title: Product Specific Technologist 4
Location: Atlanta, GA 30308
Duration: 9/14/2026 - 8/31/2029
Pay Rate: $64.60/hour
Shift Timings: 1st shift
Job Description:
The Coding Assistant Developer Support Analyst will provide technical support, consultation, and enablement to software developers using AI coding assistants, primarily GitHub Copilot. The role will help developers adopt AI-assisted development safely and effectively while supporting platform administration, troubleshooting, reusable technical assets, documentation, and developer training.
The position requires a strong software development background, advanced troubleshooting abilities, knowledge of GitHub/Git workflows, and experience with enterprise development environments. The analyst will also evaluate emerging AI coding tools such as Claude Code and help establish best practices for responsible AI-assisted software development.
Key Responsibilities:

• Provide technical support for GitHub Copilot, including access, configuration, IDE integrations, integrations, and troubleshooting.
• Promote and advocate for effective adoption of AI coding assistants across the developer community.
• Create and maintain reusable prompts, skills, instructions, agents, templates, scripts, and technical resources.
• Help developers use AI assistants throughout the SDLC, including planning, coding, testing, debugging, documentation, code review, and modernization.
• Support administration of coding-assistant platforms, including licensing, access, policies, configuration, and feature enablement.
• Troubleshoot authentication, authorization, IDE extensions, CLI tools, APIs, network connectivity, configuration, context issues, and unexpected AI behavior.
• Perform root-cause analysis and coordinate escalations with platform teams, security teams, vendors, and GitHub support.
• Develop technical content using Markdown, YAML, JSON, scripts, and automation.
• Establish governance, contribution, testing, review, release, and documentation practices for shared AI-development resources.
• Consult with developers on prompt/context design, repository instructions, custom skills, agents, integrations, architecture, and AI-generated code.
• Develop onboarding materials, demonstrations, troubleshooting guides, FAQs, and knowledge articles.
• Conduct developer training, workshops, demonstrations, office hours, and targeted coaching.
• Promote secure and responsible AI usage, including confidentiality, intellectual property, secure coding, human review, testing, traceability, and compliance.
• Evaluate new AI coding-assistant features, models, integrations, and platforms.
• Monitor adoption, platform health, support trends, and user feedback and recommend improvements.

Required Technical Skills:

• Strong professional software development experience.
• Hands-on experience with GitHub Copilot or another AI coding assistant.
• Strong knowledge of GitHub, Git, repositories, pull requests, code review, permissions, policies, and CI/CD.
• Advanced troubleshooting and root-cause analysis skills.
• Experience with IDEs such as Visual Studio and Visual Studio Code.
• Strong knowledge of C#, .NET / .NET Core / .NET Framework.
• Experience with Angular, Blazor, TypeScript, JavaScript, HTML, and CSS is preferred.
• Knowledge of REST APIs, service-oriented architecture, ORM technologies, SQL, and relational databases.
• Experience with Azure cloud technologies, preferably Azure Functions, Databricks, and Azure Cognitive Services.
• Knowledge of Markdown, YAML, JSON, scripting, and automation.
• Understanding of software architecture, design patterns, algorithms, secure coding, testing, maintainability, and code quality.
• Strong understanding of Agile/Scrum, SDLC, source control, automated testing, and CI/CD.
• Ability to evaluate AI-generated code for correctness, security, performance, maintainability, and architectural fit.

Education & Experience:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field or equivalent relevant experience.
• 10+ years of experience applying technology, tools, and techniques to create new products or improve existing solutions.
• Significant experience in software development, developer tooling, application support, platform administration, DevOps, or a related technical discipline.
• Experience supporting secure enterprise-grade applications, preferably within the Microsoft technology stack.
• GitHub Copilot, GitHub administration, developer enablement, or enterprise AI adoption experience is strongly preferred.
• Experience with Azure and Agile/Scrum environments is preferred.
• Experience creating reusable technical assets and technical documentation is preferred.
• Experience providing developer training, technical consulting, office hours, or adoption initiatives is preferred.