Product Quality Lead

We are seeking a Product Quality Lead to drive product performance and customer satisfaction by investigating and resolving market quality issues.

This role involves leading cross-functional initiatives, coordinating quality actions, and influencing strategic decisions to ensure product reliability, safety, and alignment with business goals.

Key Responsibilities

• Investigate and prioritize market product quality issues to ensure optimal performance and customer satisfaction.
• Lead cross-functional problem-solving activities involving engineering, purchasing, manufacturing, and field service teams.
• Chair Field Quality Meetings and lead Quality Action Groups for assigned markets.
• Detect and quantify customer quality issues using enhanced analytics and data storytelling.
• Recommend containment actions and apply appropriate quality tools to address field issues.
• Coordinate and prioritize quality actions across internal departments.
• Communicate product quality status and customer satisfaction metrics across the organization.
• Validate the effectiveness of implemented quality solutions.
• Present technical descriptions for external campaigns and participate in campaign committees.
• Identify and escalate potential safety-related issues.
• Lead initiatives within the Product Quality Leader network to meet application quality goals.
• Influence prioritization of major unresolved issues across teams.

• Bachelor’s degree in Engineering or a business-related field; Master’s degree preferred.
• Minimum 5 years of experience in the automotive industry, ideally in service or maintenance roles.
• Strong technical understanding of mechanical and electrical engineering, including vehicle components.
• Proven experience leading cross-functional teams or managing projects.
• Familiarity with dealership operations or direct dealer interface.
• Strong judgment and prioritization skills focused on customer and brand value.
• Ability to build credibility and establish positive relationships across teams.
• Experience with quality problem-solving processes, predictive analytics, and data mining.
• Strong customer focus and global collaboration experience.
• Proven ability to align technical work with broader business strategies.
• Experience presenting technical findings to executive or cross-functional committees.

• Background in the trucking or automotive industry.
• Experience in roles such as Quality Engineer (excluding supplier-focused profiles) or Reliability/Durability Engineer.
• Exposure to cross-functional problem-solving beyond manufacturing or supplier quality domains.

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