OverviewThe Product Owner leads the vision, development, and continuous improvement of Sun's NetSuite by enhancing digital tools to elevate the customer journey from application through the full resident lifecycle. This individual is responsible for shaping the product roadmap, prioritizing development efforts, and ensuring our digital products deliver measurable value to stakeholders.Job DutiesDefine, communicate, and prioritize product roadmaps, feature enhancements, and release plans based on customer insights, business goals, stakeholder input, and technology trends. (Essential)Gather and translate feedback from residents, business stakeholders, and internal users into actionable product features and requirements.
(Essential)Work closely with the business analyst and development team in an agile environment to ensure clear requirements and timely delivery of features. (Essential)Partner with UX/UI designers to deliver intuitive and elegant digital experiences. (Essential)Serve as a subject matter expert and champion for portal functionality and digital resident engagement within the company.Monitor usage metrics, user feedback, and market trends to inform ongoing enhancements and innovations.Continuously advance the Customer Portal to deliver value, ease of use, and engagement across the resident lifecycle.May expand responsibilities to lead additional projects, such as internal team member mobile app or other digital products.Other duties as assigned.RequirementsBachelor's Degree in in Business, Computer Science, or a related field (Required)5 years in of experience as a Product Owner, Product Manager, or related role in digital product development (Required)1 year in building/managing customer portals, especially in the property management or real estate industry (Preferred)Proven ability to balance strategic thinking with hands-on executionFamiliarity with web and mobile app development and platform best practices (iOS)Excellent skills in requirements gathering, road mapping, user story creation, and agile developmentStrong collaboration skills with the ability to influence cross-functional teams without direct authorityAdept at interpreting analytics and customer feedback to drive product decisionsFamiliarity with integration points between customer portals and ERP or property management systems, preferredUnderstanding of secure portal login experiences, digital payment tools, self-service workflows, and use of Artificial Intelligence (AI) to enhance user experience, preferredBENEFITSAt Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed.
We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your familyComprehensive Dental and Vision PlansOn-Site Fitness CenterVoluntary Health and Dependent Care Reimbursement AccountsLife, Accidental Death & Dismemberment Insurance and Dependent LifeShort and Long-Term Disability Coverage401(k) Plan with Sun matching contributionEmployee Assistance ProgramIdentity Theft InsuranceLegal Assistance PlanPet InsuranceTuition Reimbursement program providing financial support to team members who further their formal educationVacation RV Site Discounts for team members when visiting Sun resorts across the nationTeam Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and moreUp to six weeks of paid parental leave for the birth of a child, adoption, or placement of a childPaid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury dutyApply for a Corporate Headquarters (HQ) position, located in the Metro Detroit, Michigan market today.Join our Talent Community and explore Corporate Headquarters jobs at Sun Communities.
Product Owner in southfield at Unknown Company
This position is listed as full time and onsite.