- 10+ years of relevant Product Owner/Product Management experience, with strong expertise in cloud-based voice, contact center, or conversational voice platforms.
- Lead business discovery independently, translating business needs into prioritized epics, features, user stories, and clear acceptance criteria.
- Own end-to-end product delivery, from discovery and backlog management through implementation, launch, and continuous optimization.
- Strong ability to drive cross-functional alignment across business, engineering, architecture, operations, and other stakeholders.
- Key differentiator:
- Hands-on knowledge of Agentic Voice / Voice AI implementations, including AI-driven voice agents and conversational experiences
- Experience with Voice Intelligence and voice prompt engineering, including conversation analytics, intent recognition, summarization, and optimization of AI-driven voice interactions.
- Self-driven with strong communication, stakeholder management, and interpersonal skills.
Product Owner in New York at RiVi Consulting Group L.L.C
This position is listed as full time and onsite. It was posted last week.