Product Owner

We are seeking an experienced Product Owner to join our team and help deliver data and analytics-driven solutions that improve Customer Operations. This is a highly collaborative, business-facing role that serves as the bridge between business stakeholders and technical, data, analytics, and engineering teams.

The ideal candidate will have experience working in an Agile environment, managing product backlogs, gathering and translating business requirements, and delivering analytics, reporting, data, or technology-enabled solutions.

This is not a hands-on data science or data engineering position. The successful candidate will be responsible for understanding business needs, defining what should be built, prioritizing work, and partnering with technical teams to ensure successful delivery.

Key Responsibilities

• Serve as the Product Owner for an Agile development team focused on analytics and technology solutions for Customer Operations.
• Partner with business stakeholders to understand operational challenges, business needs, and desired outcomes.
• Translate business needs into clear product requirements, features, epics, user stories, and acceptance criteria.
• Manage and prioritize the product backlog based on business value, customer impact, dependencies, and delivery priorities.
• Develop and maintain product roadmaps for assigned analytics initiatives.
• Partner with data, analytics, engineering, and technology teams throughout the development lifecycle.
• Ensure delivered solutions address the original business need and provide measurable value.
• Lead and participate in Agile ceremonies, including sprint planning, backlog refinement, stand-ups, demonstrations, and retrospectives.
• Review completed functionality and ensure it meets defined business requirements.
• Coordinate user acceptance testing and gather stakeholder feedback.
• Identify and escalate project blockers and manage dependencies across teams.
• Communicate project progress, risks, priorities, and dependencies to stakeholders.
• Identify opportunities where data, analytics, reporting, and technology can improve customer service, operational efficiency, and decision-making.
• Develop an understanding of the data and systems supporting Customer Operations and work closely with analytics teams to understand data availability, quality, and limitations.
• Support the development and integration of analytics solutions using data from multiple enterprise systems.
• Continuously identify opportunities to improve products, processes, and analytics capabilities.

Customer Operations

This role will work closely with stakeholders across Customer Operations, which may include:

• Customer Service and Contact Center operations
• Credit & Collections
• Back Office functions
• Customer-facing operational teams

The Product Owner will develop an understanding of business processes, customer journeys, and operational workflows and use that knowledge to identify opportunities for technology and analytics improvements.

What We're Looking For

• 3+ years of experience as a Product Owner, Product Manager, Business Product Owner, Business Analyst/Product Owner, or similar role.
• Experience working in an Agile/Scrum development environment.
• Demonstrated experience taking business requirements through implementation and delivery.
• Strong experience managing and prioritizing product backlogs.
• Experience writing user stories, acceptance criteria, features, and epics.
• Ability to translate complex business needs into clear requirements for technical teams.
• Experience working with data, analytics, reporting, business intelligence, or technology teams.
• Strong communication and stakeholder management skills.
• Ability to work effectively with both business and technical teams.
• Strong problem-solving and organizational skills.
• Ability to quickly learn complex business processes, enterprise systems, and datasets.