Moab Product Operations ManagerMoab is building a modern, all-in-one software platform for equipment dealers and rental businesses. The equipment dealer and rental market is a key part of the multi-trillion-dollar construction, agriculture, and logistics industries, and is currently underserved by antiquated incumbent software solutions. Our vision is to connect everyone who is selling, buying, renting, servicing, or utilizing equipment, starting with a new system-of-record that helps rental businesses operate faster, smarter, and more efficiently.We're a team of energetic, dedicated, and passionate individuals.
We value team members that can not only roll up their sleeves to do hands-on work, but also think clearly & creatively about the big picture. We seek new team members who are eager to dive in and collaborate with the rest of the team to drive impact for our customers and for the business. At Moab, you'll find significant room for career growth, fostered by a meritocratic culture that prioritizes individual and team development.About The RoleMoab does not have traditional Product Managers.
Instead, we organize product work around clear ownership and close collaboration.Engineers own the design and implementation of solutions.Product Operations focuses on deeply understanding customer problems, synthesizing signals across the business, and helping the team align on what matters most.The Product Operations Manager's role is to increase leverage across the engineering team — not by directing what to build, but by providing clarity, evidence, and context that make good decisions easier.You will work closely with engineers, customers, and the business operations team throughout the lifecycle of meaningful product work: from discovery, to rollout, to learning after launch. You will report directly to the CEO and operate as an individual contributor with a high degree of trust and autonomy.This is the type of role where you'll consistently have to do the job of someone two levels above you and two levels below you. This role rewards do-ers.What You'll DoWork alongside engineers and customers on a daily basis to understand how Moab is used in real workflowsObserve, document, and synthesize customer pain points, constraints, and opportunitiesTranslate qualitative insight and quantitative analysis into clear problem statements and tradeoffsUse SQL and data analysis to surface patterns in product usage and customer behaviorPartner with engineers as they explore solution approaches, offering context and feedbackHelp the team prioritize product work by grounding discussions in customer impact, evidence, and judgmentSupport the rollout of larger product changes, helping ensure customers understand and adopt what's shippedOwn product release notes and ensure changes are communicated clearly and accuratelyMaintain internal documentation on best practices for using and implementing MoabOwn and evolve Moab's customer-facing knowledge base to reflect how the product actually worksTeam up with the Business Operations team to take support shifts and continuously improve how we support customersCollect and synthesize feedback and metrics after launch to inform iteration and future workSurface themes across customer conversations, support interactions, usage data, and internal inputsContribute thoughtfully and directly to discussions about focus, sequencing, and impactWhat You NeedStrong analytical skills with hands-on experience using SQL to answer product questionsExperience in a Product Operations or similar role at a startupAbility to synthesize messy, incomplete inputs into clear insightsComfort working closely with engineersClear written communication, especially for documentation and release notesStrong judgment and an orientation toward impact over processWillingness to engage directly with customers, including through support workInterest in staying close to real-world workflows and outcomesSuccess Looks LikeAfter 90 days:Engineers actively seek out your insights and analysis when making product decisionsYou are independently using SQL and customer data to inform prioritization discussionsProduct changes are communicated clearly through release notes and documentationSupport interactions and customer feedback are feeding directly into product learningLarger product changes are rolled out smoothly, with structured feedback loops in placeOver time:Engineers have greater leverage and confidence in the problems they're tacklingMoab consistently focuses on high-impact work tied to real customer outcomesDocumentation and the knowledge base meaningfully reduce customer confusion and support loadProduct decisions feel collaborative, well-reasoned, and evidence-basedCustomers experience steady, meaningful improvement in the productWhy MoabMoab operates at the intersection of a massive, underserved industry and modern SaaS.
We build software that reflects how work actually happens — not how enterprise software assumes it happens. This role offers the opportunity to work closely with engineers who own what they build, customers who rely on our product every day, and a business operations team deeply connected to customer success.If you want to influence product direction through clarity, evidence, collaboration, and real customer exposure — we'd love to talk.