Product Manager, Loyalty & RetentionLocation – Washington, DC (Onsite)Key ResponsibilitiesTechnical Translation: Convert defined loyalty strategies (earn/burn mechanics, tier structures, and incentives) into clear, actionable technical requirements and user stories for engineering teams.Engine Optimization: Act as the primary product owner for back-end loyalty systems, ensuring the technical architecture supports seamless member experiences and data integrity.Delivery & Execution: Lead day-to-day agile ceremonies, including backlog grooming, sprint planning, and release coordination, to ensure loyalty enhancements are launched on schedule.Cross-Functional Collaboration: Partner closely with the Director of Loyalty and the Director of Product Management to align technical output with organizational KPIs like enrollment and trip frequency.Data-Driven Iteration: Monitor loyalty program dashboards and experimentation results to optimize feature performance and identify technical bottlenecks in the member lifecycle.QualificationsLoyalty Expertise: Extensive experience managing loyalty programs, rewards ecosystems, or retention-focused digital products, preferably including a major program redesign for a large corporation.Systems Thinking: Strong background in "back-end" product management with a deep understanding of APIs, data logic, and how technical systems drive customer behavior.Agile Proficiency: Hands-on experience in backlog management and sprint execution within complex technical environments.Stakeholder Mastery: Proven ability to manage expectations across Marketing, Finance, and Engineering teams to drive shared outcomes.Location & Availability: Ability to work on-site in Washington, D.C. (minimum 3 days per week preferred) with the flexibility to start by June 8, 2026.Industry Background: While travel industry experience is not required, experience in high-volume industries like Retail, Hospitality, or FinTech is highly valued.