Product Manager, Digital Product & ExperienceAmerican Chemical Society | Washington, DC (Hybrid)About the RoleThe Digital Product and Experience team is seeking a strategic, execution-oriented Product Manager to lead a portfolio of digital product initiatives across ACS.org and adjacent digital experiences. This role is for a systems thinker who thrives at the intersection of strategy and delivery — someone who brings new thinking to hard problems, moves work forward without waiting for perfect conditions, and is as comfortable shaping what's next as executing what's now.Key ResponsibilitiesOwn a defined segment of the ACS digital experience, serving as the accountable product lead for its outcomes and directionBuild and maintain roadmaps that reflect user needs and ecosystems, and organizational priorities, identifying pivot points and reprioritization needs as conditions evolveRecommend prioritization based on impact and ROI and translate tradeoffs into clear narratives for leadership and stakeholdersDefine product KPIs and post-launch milestones and translate outcomes into compelling narratives that connect product performance to member and business impactContinuous DiscoveryIndependently run research to identify friction points and opportunities to build a user and member experience that earns trust and keeps people coming backStrong discovery and requirements skills, with the ability to work from ambiguous inputs and produce clear, actionable outputsUnderstand loyalty drivers and align product enhancements to deepen member retentionTrack trends in digital membership experiences across comparable organizationsSupport emerging initiatives in personalization, experience architecture, and AI-enhanced productsDelivery & ExecutionManage cross-functional product work from planning through release, including go/no go milestone communication to development and productionFacilitate workshops and collaboration sessions to refine features and scopeDesign and conduct assumption and A/B testing to validate solutionsProactively identify issues — user flow, logistical, or technical — and bring forward solutionsMediate and resolve priority conflicts between stakeholdersMonitor post-launch performance and iterate based on outcomesCollaborationPartner with development, design, UX research, content strategy, and analytics across the full product lifecycleAct as a credible partner to internal stakeholders, translating organizational goals into digital product requirementsContribute to a team culture grounded in curiosity, honest inquiry, and learning from what doesn't workQualifications3-5 years of digital product management experience with end-to-end ownership of web or digital productsProven continuous discovery practice — independently running research, using feedback to drive roadmap decisions, tracking the competitive landscapeExperience with customer journey mapping and translating findings into prioritized product decisionsComfort with analytics, A/B testing, and behavioral data to validate solutions and drive prioritizationEnough technical fluency to work productively with developers on integrations and platform tradeoffsStrong stakeholder management skills, including mediating priority conflicts across a complex organizationAbility to build and present a clear business case — synthesizing data, tradeoffs, and strategic context into a story that drives alignment and decision-makingStrong presentation skills with the ability to communicate complex ideas clearly and confidently to varied audiencesPreferred SkillsExperience working with AI tools in a product context — evaluating AI-powered features, integrating LLM capabilities, or building product strategy around emerging AI use casesFamiliarity with Adobe Experience Manager (AEM) or similar enterprise CMS platformsBackground in or curiosity about chemistry, scientific publishing, or the scientific communityPreferred Behaviors:Curious: Asks questions and challenges assumptionsSelf-directed: Finds a path forward without a fully defined briefResilient: Treats failure as data and keeps movingThis role is based in our Washington, DC office. A reasonable rate of compensation for this position is $125,000-$145,000 per year.
ACS employees work a hybrid schedule, consisting of working onsite two days per work week, as decided by functional area. The balance of the week is open to working remotely, though employees are always welcome onsite each day if they choose.ACS currently provides the following benefits for this position: paid vacation leave, paid sick leave, paid holidays, health insurance, flexible spending account or health care savings account, dental insurance, life insurance, vision insurance, retirement benefits, short- and long-term disability, and 4-week work from anywhere; each benefit is subject to the terms of the applicable program. Additional benefits may apply based on skills, experience, and location.Any actual offer of employment, reflecting the total compensation package and benefits, will be made in the sole discretion of ACS.
ACS reserves the right to amend or modify its employment benefits and compensation structure at any time.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.