Product Manager – Marketing/CommunicationsPlano, TX – hybrid onsite 12 months – Jan 7, 2025 start5+ years of software product management experienceMust bring a strong knowledge of contact center concepts and workflowPossess industry experience in contact centersAn MBA and/or a degree in Computer Science (or the equivalent), or professional work experience as a software engineer is a huge plusMust be a strong leader who can prioritize and understands how to drive focus and excellenceExperience delivering technology products/services in a high growth environment where priorities shift fastAbility to communicate complex technical issues simply and convincingly to a wide range of audiencesExtremely strong verbal and written communication skillsDay to DaySupport Cloud-based contact center experience delivering engaging, dynamic, and personal customer service experiencesLeading Voice product pod(s) responsible for the core business including voice product setup & configuration, automation, and analytics & optimization.You will own products and features end-to-end that impact millions of customers.Will work directly with developers and customers to solve challenging problems using the latest technologies (Java, Node JS, Python, Lambdas).Will make data-driven decisions and prioritize how and when to build features