Our client is looking for a Product Manager with a unique blend of technical knowledge, operational expertise, and product development experience, ideally with a background in robotics or public safety. The successful candidate will own the product roadmap, drive cross-functional collaboration, and set clear metrics to measure and achieve product success.
Key Responsibilities
- Product Strategy & Roadmap :
- Develop and execute a roadmap aligned with their mission and the needs of the public safety sector.
- Translate high-level goals into quarterly Objectives and Key Results (OKRs).
- Cross-Functional Collaboration :
- Lead collaboration between engineering, operations, and customer support to bring products from concept to reality.
- Define milestones, establish timelines, and ensure team alignment on deliverables.
- Customer-Centric Development :
- Engage with public safety professionals to understand pain points and translate insights into product requirements.
- Prioritize requirements that add significant customer value.
- Metrics-Driven Management :
- Define and track key metrics to manage product success, including:
- Adoption Rates and User Engagement : Track metrics like Monthly Flights.
- Reliability & Performance : Monitor uptime and Mean Time to Resolution (MTTR).
- Customer Satisfaction : Measure user experience through Net Promoter Score (NPS) or Customer Satisfaction (CSAT).
- Define and track key metrics to manage product success, including:
- Operational Excellence :
- Streamline product development and improve release efficiency.
- Track metrics such as Time-to-Market (TTM) and Cycle Time to identify bottlenecks.
- Technical Collaboration :
- Use your engineering background to communicate effectively with technical teams, resolving challenges and ensuring technical feasibility.
Requirements
- Education & Experience :
- Bachelor’s or Master’s degree in Engineering, Robotics, Computer Science, or related field.
- 5+ years in product management, preferably in robotics, public safety, or a tech-driven field.
- Data Proficiency and Analytical Skills :
- Ability to define and analyze OKRs and KPIs, including user engagement, uptime, and customer satisfaction.
- Operational Mindset :
- Proven track record of operational success, optimizing processes for improved product delivery.
- Technical Proficiency :
- Strong foundation in engineering principles to work with development teams on complex solutions.
- Customer-Centric Approach :
- Passion for gathering customer feedback and integrating needs into product development.
- Communication and Leadership Skills :
- Excellent written and verbal skills for coordination across teams and clear representation of the product’s vision.
Preferred Qualifications
- Prior experience with public safety or emergency response products.
- Familiarity with regulatory and safety standards in robotics or public safety.