Product Manager - Customer PlatformMetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader.
We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career.We are seeking a Product Manager - Customer Platform to join our Product Management Mobility Team in our NYC office!As a Product Manager, you will drive the evolution of the Bruin platform, MetTel's core enterprise telecommunications management system serving 5000 enterprise customers. You'll own the product roadmap for critical customer-facing capabilities including customer experience, administrative tools, reporting infrastructure, and checkout flows that directly impact our enterprise clients' daily operations.Role and Responsibilities:Customer portal & admin experience — Partner with UX/UI to modernize the portal, and build the admin tools (accounts, users, permissions, configurations) that let internal teams and customer admins self-serve efficientlyCheckout & provisioning — Design seamless flows for device orders, service provisioning, and accessory purchasesReporting & insights — Drive product strategy for customer-facing reporting on wireless usage, device inventory, cost optimization, and network performanceNotifications & communications — Improve how the platform alerts and informs end usersRoadmap & strategy — Build quarterly/annual roadmaps tied to business objectives, backed by competitive analysis of the TEM market and ROI-driven prioritizationStakeholder communication — Present roadmap and business cases to executive stakeholders; keep documentation, training materials, and release notes currentDesired Qualifications:5–7+ years in Product Management, ideally with enterprise SaaS, telecom, or platform/admin-tooling experienceStrong analytical chops — comfortable modeling pricing, forecasting revenue, and reading performance metrics to guide decisionsA track record of turning complex technical/operational requirements into customer-facing solutionsSharp stakeholder management skills; can influence cross-functional teams and executives alikeBachelor's in Business, Engineering, Telecom, or related field; MBA a plusWhat Success Looks LikeFirst 90 DaysDeep dive into Bruin platform capabilities, customer workflows, and technical architectureConduct customer interviews and stakeholder alignment sessionsAudit existing feature requests and prioritize roadmap initiativesShip your first feature enhancement based on quick winsFirst YearLaunch major improvements to customer portal experience with measurable adoption increasesDeliver reporting enhancements that reduce customer support inquiries by 20%+Optimize checkout conversion rates and order accuracy metricsEstablish product metrics dashboard and regular business reviews with leadershipThe U.S.
pay for this position is up to $165,000 annually. Pay varies by work location and may also depend on job-related knowledge, skills, experience and abilities of the successful candidate.MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.