Product ManagerWe're looking for a product manager to help us achieve our goal of automating 98% of enterprise support and operations workflows. You'll own critical parts of our AI agent platform—building the products that enable self-improving agents to handle increasingly complex scenarios without human intervention.You'll work at the intersection of cutting-edge AI capabilities and enterprise-grade product development: defining how agents learn from every interaction, orchestrating multi-party workflows across voice and chat, and expanding our platform into regulated industries like healthcare and financial services.This role requires someone who can think deeply about AI product strategy while also diving into the technical details of real-time orchestration, emotional intelligence, and enterprise compliance.Self-Improving Agent PlatformDrive the product strategy for agents that automatically improve from 60% to 98% resolutionDefine how agents learn from every interaction—pattern recognition, policy refinement, edge case handlingBuild feedback loops that identify gaps and automatically expand agent capabilitiesOwn the path from "agent handles simple cases" to "agent handles 98% of all cases"Multi-Party OrchestrationLead product strategy for complex real-time workflows (e.g., coordinating customer, driver, and merchant simultaneously)Define how agents make decisions by cross-referencing multiple data sources, policies, and external systems in real-timeOwn the sub-500ms latency experience across voice, chat, and email channelsDrive emotional intelligence features—sentiment detection, tone matching, natural conversation flowAgent Builder & ConsoleDefine the product vision for our no-code/low-code agent configuration platformOwn the policy engine, scenario builder, and custom code execution capabilitiesDrive improvements to knowledge base management and RAG integrationsShape the developer experience for teams building and customizing agentsExpansion into Regulated IndustriesPartner with healthcare, financial services, and compliance-heavy customers to understand their unique requirementsDefine product capabilities for high-compliance environments (audit trails, data privacy, regulatory adherence)Own integrations strategy (Zendesk, Salesforce, industry-specific systems)Drive the 2-week enterprise deployment goal that differentiates us from competitorsProduct Strategy & ExecutionDefine and execute the roadmap toward 98% automation of support tickets and operations workflowsMake hard prioritization decisions: which agent capabilities unlock the next 10% of automated resolution?Ship features that directly move resolution rates from 90% toward 98%Translate the "enterprise operations platform" vision into concrete milestones across support, compliance, and operationsTechnical Product LeadershipUnderstand and communicate complex real-time systems (sub-500ms latency requirements)Work closely with engineering on architecture decisions and technical tradeoffsEvaluate AI model capabilities and translate them into product featuresDrive API design and developer experience for headless agents and integrationsCustomer PartnershipBuild deep relationships with Fortune 100 customers to understand why the last 10% of tickets still need humansTranslate customer feedback into agent capabilities that close the gap toward 98% automationMonitor resolution rates, identify failure patterns, and drive systematic improvementsPartner with customers in healthcare and finance to define compliance-grade automationCross-Functional CollaborationPartner with AI/ML engineers on model integration and prompt optimizationWork with Design to create intuitive experiences for complex agent configurationCollaborate with Sales on customer requirements and competitive positioningCoordinate with Customer Success on deployment and adoptionRequired Qualifications5+ years combined experience in product management and software engineeringMinimum 1 year as a software engineer - hands-on professional coding experience requiredStrong technical foundation - ability to engage in architectural discussions, read code, and understand complex distributed systemsExperience with real-time systems - voice, video, messaging, or similar latency-sensitive productsEnterprise product experience - understanding of B2B sales cycles, enterprise requirements, and platform thinkingData-driven mindset - comfort with metrics, analytics, and making decisions with imperfect informationExcellent communication - ability to translate complex technical concepts for diverse audiencesPreferred QualificationsAI/ML product experience - LLMs, conversational AI, or voice AI productsDeveloper tools experience - APIs, SDKs, platform products, or developer experienceExperience with Python - ability to prototype, analyze data, and work directly in our codebaseStartup experience - comfort with ambiguity, wearing multiple hats, and moving fastContact center or customer support domain knowledgeWhat Makes You Great for This RoleSystems thinker: You can hold the complexity of multi-channel, real-time AI systems in your head while making pragmatic product decisionsCustomer obsessed: You build deep empathy for both enterprise buyers and the end-users interacting with agentsTechnical depth: You can dive into voice pipeline latency issues, RAG retrieval quality, or webhook integration problemsBias for shipping: You prioritize getting features to customers over perfect specificationsComfort with ambiguity: You thrive when the path forward isn't clear and can make progress without complete informationAI enthusiast: You use AI tools daily and have strong intuitions about AI capabilities and limitationsWhy GigaAudacious goal: We're building toward 98% automation of enterprise operations—support is just the beginningSelf-improving systems: Our agents get better with every interaction, automatically expanding what they can handleProduction scale: Already handling millions of calls monthly for Fortune 100 companies with 90%+ resolutionTechnical differentiation: Sub-500ms multi-party orchestration and emotional intelligence that competitors can't matchMassive market: Customer support automation growing from $3B to $47B by 2034, and we're expanding into healthcare, finance, and beyondWorld-class team: Founded by Forbes 30 Under 30, backed by Redpoint and YC, growing fastHigh impact: Every feature you ship directly moves us toward a world where enterprises operate with near-complete automationPerks & BenefitsCompetitive base + bonus + equityCatered lunch dailyDinner stipend$500/month wellness & commuter benefit (gym, fitness classes, mental health)401(k) planMedical, dental, and vision coverageGiga is an equal opportunity employer. We're committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.