Product Manager: Agent Experience & AI for Support

Lyft is seeking a Product Manager to join the Agent Experience team in Nashville, aligning engineering, data science, and design to empower our support agents. You will define outcomes, set multi‑quarter roadmaps, and build world‑class in‑app experiences that boost customer satisfaction and efficiency.

The role emphasizes AI‑driven tooling, strong cross‑functional collaboration, and delivering high‑impact products in a fast‑paced, hybrid environment with three in‑office days per week.