Product Delivery Expert

San FranciscoCustomer Solutions /Full-Time /On-siteAs a Product Delivery Expert, you will own fast, accurate, and reliable product delivery for Windfall's customers, making sure every data file, model score, and data integration lands on time and right the first time. Working daily in our delivery queues and partnering closely with Customer Solutions Engineers, you'll be the technical expert customers hear from when setup, data readiness, or delivery needs attention, joining calls to solve problems directly with the person doing the work. Your mission is to get customers to value quickly and keep them there, while spotting repetitive manual work and turning it into documented workflows, product feedback, and automation that help Windfall scale. This is a hands-on, customer-facing delivery role for someone with strong data fluency and a structured approach to troubleshooting.We’re on a mission to change how organizations perceive and use people data. And we hold to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.Responsibilities:Own end-to-end product delivery for customers, verifying every delivery of data back to the customerMonitor and act on customer delivery queues daily, resolving manual-processing alerts and handling exceptionsProactively monitor recurring feeds and integrations to catch issues before customers notice themPartner with Customer Success Engineers on data readiness, dashboard setup, and delivery investigationsJoin customer calls for onboarding, file issues, data setup, transfers, and ongoing workflows, including pooled coverage for accounts without a dedicated Customer Solutions EngineerOwn the human-in-the-loop steps that are part of the product experience and execute them accurately every timeTriage and escalate delivery issues to Engineering with clear reproduction steps and impact, and close the loop with customers once resolvedIdentify repeat manual work, document the pattern, propose automation, and validate the fix with Product and EngineeringBuild and maintain delivery runbooks, QA checks, and customer guidance on file processing and integration changesShare delivery insights and patterns with CS and Product to improve processes across the teamDrive faster time to value by helping new customers reach first value within their first 90 days and minimizing delivery delays, rework, and repeat exceptions, contributing to early NPS, customer health, and retentionRequirements:Bachelor’s degree2+ years of experience in product operations, data operations, implementation, or a similar technical, customer-facing roleStrong data fluency, including file structures, field mapping, record matching, and data qualityA structured approach to troubleshooting: you form hypotheses, test them, and document what you find rather than trying random fixesExceptional attention to detail and a process-minded approach to recurring workA track record of spotting patterns in manual work and turning them into repeatable workflows or systemsComfort joining customer calls and explaining technical issues clearly to both technical and non-technical audiencesAbility to manage a daily queue of time-sensitive work while keeping quality highClear written communication, especially for runbooks, process documentation, and customer guidancePreferred Requirements:Prior startup experience, particularly in B2B SaaS or data companiesWorking knowledge of SQLExperience with data onboarding or identity resolution platformsFamiliarity with file transfer methods and integrationsWhat You Bring to Windfall:Thrives in the challenges of startups, motivated by the opportunity for rapid learning and growth rather than a traditional 9-to-5 routineProactive problem-solver with a focus on delivering value to customersExemplary organizational skills and meticulous attention to detail, coupled with a commitment to task completion and thoroughnessOutstanding verbal and written communication skills, capable of simplifying complex issues and adjusting communication styles for diverse audiencesHighly analytical and adept at problem-solvingTeam-oriented attitude, even in remote work settings. Contribute, share expertise, take accountability, and foster empathy in relationshipsCommercial instinct: knows the difference between a service request and an expansion conversationOrganized enough to carry a large book without letting follow-ups slip; directs work across teams rather than hoarding itAdditional Information:The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across California. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. We also offer a comprehensive benefits package, which you can explore on our careers site
Compensation range: $110,000 - $150,000 a yearAbout WindfallWindfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business. For more information, please visit .We comply with CCPA. For more information on how we comply, review our privacy notice.Windfall is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We may use AI tools to assist parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our team and do not replace human judgment. Final hiring decisions are made by people.