Process Quality CoordinatorWould you like to work a Monday-through-Friday schedule from the comfort of your home?As a remote Process Quality Coordinator in Morley's reacquired vehicle management (RVM) group, we'll train you to manage performance and quality. No automotive experience required! We're looking for someone with a keen eye for detail and precision to help us provide the best experience possible for our clients and their customers.What You'll DoManage transaction quality review on cases for the repurchase process and reacquired vehicle management (RVM) groupsMake sure that required document collections are accurate per state requirementsWork with team members and Senior Coordinators to verify the reliability and integrity of case informationEvaluate transactions for quality and deliver feedbackReview case setup to ensure repurchase packets are correctReview repurchase settlement offers to ensure they align with client guidelinesAs assigned, help think critically about the case per state requirementsOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeWhat to ExpectMorley's RVM team is one of the strongest in the business at handling vehicle buybacks, and has built the processes and relationships to make sure we can do this smoothly.
It's a great group for growth, and is part of a company that offers strong health plans and financial benefits. We make sure you have the tools you need to be able to do your job right and stay connected with your team.Skills for SuccessRequired SkillsComputer and Microsoft Office proficiencyA positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlinesExcellent organizational and interpersonal skillsEligibility RequirementsMust have the ability to pass a pre-employment background check and drug screenBachelor's degree (OR, high school diploma or equivalent with three or more years of customer care experience* ) (*previous work in call center, retail, restaurant, fast food, hotel, banking, mortgages, or any role where you interacted with customers)Able to work 8 a.m. - 5 p.m.
Eastern time Monday to Friday (no nights or weekends!)Must be able to stick to the schedule reliablyRemote Work RequirementsMichigan residentSecluded and distraction-free work environmentRequired internet setup:High-speed internet delivered through a wired provider (cable or fiber)Computer must be physically connected to your modem / router using an Ethernet cableWireless, 5G and satellite connections are not supportedThe Remote Experience Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.Health & Wellness BenefitsMedical and prescription coverageDental and vision insurancePaid time offAssociate wellness program with rewards for annual checkupsPrograms to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)Financial Benefits401(k) with matchFlexible spending account (FSA)Life insuranceCompany-paid short- and long-term disability insuranceBenefits to Make Your Life Easier24/7 online access to doctors through Teladoc24/7 nurse help deskPatient advocacy with free 24/7 support for benefit questions and claimsGuidance for family, financial and estate planning (including wills)Our mission is to deliver extraordinary experiences.We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.As part of this commitment, we provide reasonable accommodations for those with disabilities.
If you need reasonable accommodation to participate in the application or interview process, please contact utilizes E-Verify during onboarding for all hires.Click here to view Morley's CCPA Notice for applicants in California.Click here to view Morley's privacy policy.