Working remotely from Michigan, the full-time Process Quality Coordinator will manage transaction quality reviews for the repurchase process, ensure document accuracy, and collaborate with team members to maintain case integrity while providing feedback and solutions through various communication channels. Key responsibilities Manage transaction quality review on cases for the repurchase process and reacquired vehicle management groups Ensure required document collections are accurate per state requirements Evaluate transactions for quality and deliver feedback to team members Required qualifications Bachelor's degree or high school diploma/equivalent with three or more years of customer care experience Proficiency in computer and Microsoft Office applications Ability to work 8 a.m. - 5 p.m. Eastern time, Monday to Friday Must be a Michigan resident with a distraction-free work environment Ability to pass a pre-employment background check and drug screen