Process Manager, Global Business ServicesProcess manager leads the design, optimization, and governance of end-to-end processes within the Global Business Services (GBS) organization. This role ensures that global processes are standardized, well-controlled, technology-enabled, and continuously improved to support operational excellence and strategic business outcomes. The manager partners closely with regional teams, functional leaders, and technology stakeholders to deliver scalable, high-quality finance services across the enterprise.Responsibilities include, but are not limited to:Serve as the subject matter expert for GBS-aligned processes (e.g., Finance, Media, etc.)Define and maintain global process standards, policies, and documentationEstablish governance routines to monitor compliance, performance, and riskEnsure alignment with internal controls, audit requirements, and regulatory standardsIdentify opportunities to streamline workflows, reduce manual effort, and eliminate defectsLead automation and digitization initiatives using workflow tools, RPA, AI/ML, and ad tech integrationsPartner with product and engineering teams to enhance tech platforms and reporting systemsDefine and track KPIs, SLAs, and quality metrics to measure process performanceDrive continuous improvement using Lean Six Sigma, and root cause analysis methodologiesBenchmark processes against industry standards and best practicesPartner with GBS, IT, and functional leaders to understand requirements and translate them into scalable process solutionsLead change efforts, including training and adoption support for global teamsAct as a trusted advisor to GBS centers and business units on process execution and optimizationProvide subject matter expertise to tackle complex process issues and escalationsSupport transitions, migrations, and stabilization of finance activities into GBS centersCollaborate with technology teams to ensure systems and tools appropriately support process design and performanceBasic Qualifications:Bachelor's degree in business, finance, accounting, or a related fieldStrong understanding of end-to-end processes and internal controlsDemonstrated experience with process improvement methodologies (Lean Six Sigma, Kaizen)Familiarity with ERP systems (Oracle), automation tools (RPA), workflow platforms (i.e., ServiceNow and Salesforce), and/or AI/MLExperience in a global business services or shared services environment7+ years of experience working in GBS processing, such as Procure to Pay, Order to Cash, or process managementAdditional Qualifications:Experience in media operation processesAbility to lead cross-functional teams and influence stakeholders in a matrixed environmentExcellent analytical, problem-solving, and communication skillsWilling to travel as neededParamount Skydance Corporation is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide.
Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount+, and Pluto TV, among others.