Working remotely, the full-time Senior Specialist, Process Improvement will collaborate with business and technical teams to document requirements, manage project plans, and implement process improvements to enhance operational efficiency. Key responsibilities Identify risks and resolve issues through investigation to inform insights for technology-enabled processes and solutions Coordinate projects and processes to meet important milestones and service levels Translate data analysis into synthesized insights and provide analytical support to prioritize projects based on organizational opportunities Required qualifications 2+ years of professional experience in project management and process improvement projects 2+ years of experience analyzing workflows to enhance efficiency and develop recommendations for resolution 2+ years of experience in process improvement and workflow design 2+ years of experience presenting information and recommendations to Senior Leadership Experience leading teams to achieve agreement on decisions