To drive large-scale process improvement initiatives, the full-time Process Improvement Consultant will identify opportunities, manage cross-functional projects, and provide training to enhance provider onboarding and experience. Key responsibilities Leads large-scale business process improvement initiatives to enhance customer satisfaction and reduce operational costs Collaborates with stakeholders to identify resources, mitigate risks, and provide updates on project status Analyzes and develops initiatives for business or system process improvements while training functional areas on implementation Required qualifications 2 or more years of experience in process improvement initiatives with a bachelor's degree Experience with PEGA and project/product management preferred Subject matter expertise in Contract Configuration aspects such as Contracts, Implementation, and Enrollment Ability to develop and maintain analytical tools and models Six Sigma Green Belt Certification preferred