Process Improvement Analyst (Chicago)

Job Title: Business Efficiency Associate

Location: Chicago IL 60606

Duration: 9 Months

Job Description

About Global Client Experience

Global Client Experience (GCX) sits in the firm’s Office of the Chief Operating Offer (OCOO) and includes a mix of functions that support the capital raise, servicing, new product, operational risk, and business transformation processes, and is involved in nearly every facet of the client life cycle. The GCX strategy is to offer a global, scalable client service and content delivery platform to keep pace with the growth of the business, to drive better win and retention rates, provide timely and built-for-purpose client and regulatory reporting, and deliver a seamless client experience.

Business Process Improvement

The Business Process Improvement team is responsible for developing and executing business improvement projects from initial assessment to implementation. The team provides counsel to senior leadership of and manages cross-functional initiatives. Responsibilities include identifying business improvement opportunities, synthesizing complex information, designing process maps, ensuring controls are in place to address risks, and communicating recommendations.

Key Responsibilities and Duties

• Participates in meetings with various business stakeholders to help capture requirements and drive the implementation of process improvement initiatives
• Assists with documentation of the various initiatives including problem definition, current state process mapping, key metrics, controls implementation and overall future state recommendations
• Collects data for business diagnostics that helps quantify and prioritize projects along with team feedback and input
• Assists with performing impact analysis and supports process evaluation to identify, analyze, and improve operations and service quality
• Supports the team in ensuring initiatives are within the boundaries of the firm’s operational risk framework
• Assists with creating execution roadmaps with key milestones and helps drive the implementation
• Tracks and monitors initiatives post-implementation with key metrics to assess the new process

Educational Requirements

• University (Degree) Preferred

Work Experience

• 2 Years Required; 3 Years Preferred

Required Skills

• Project Management – Building roadmaps, tracking milestones, managing cross-functional initiatives
• Communication – Synthesizing complex information for senior leadership; strong presentation and documentation skills
• Stakeholder Management – Facilitating meetings, gathering requirements across business, ops, and tech teams
• Familiarity with financial services

Preferred Skill

• Prior experience in change management
• Strong influencing, relationship management, and partnering skills
• Excellent qualitative and quantitative analytical and problem-solving skills
• Ability to deliver under pressure and provide insights in short timeframes
• A team orientation, collaborative, and collegial style
• Ability to handle sensitive and confidential information
• Tools – Excel, PowerPoint/Visio, and project management or BI tools (e.g., Smartsheet, Tableau)