Translating client service processes into actionable IT requirements, the full-time remote Process Implementation Specialist will map and document service delivery workflows, collaborate with technical teams, and lead user acceptance testing to enhance efficiency and profitability. Key responsibilities Map, document, and standardize end-to-end service delivery processes across clients Translate operational processes into clear functional requirements for IT Lead user acceptance testing for process-related IT releases, identifying and resolving issues before deployment Required qualifications Strong understanding of client service delivery processes Experience working with IT or technical teams on workflow or system changes Proficient in documentation skills, including SOPs and process maps Experience in user acceptance testing and implementation of new tools Analytical mindset with the ability to identify opportunities for simplification and automation