Job Title
Onsite Requirement: Monday, Thursday, and Friday in Houston
Duration: 12+ months with possible extension
Location: Houston, TX
Travel: Approximately 20% throughout the project
U.S. locations: Houston, TX Detroit, MI and Nashville, TN
Canada: Toronto, ON
Daily Execution Dashboard
- Design, build, and refine a Power BI daily execution dashboard aligned to frontline needs
- Structure reporting around open orders and delivery driven timelines
- Create intuitive views that drive daily action, not just visibility
- Apply GenAI tools to accelerate dashboard development, enhance data exploration, and generate insights
- Continuously enhance the dashboard based on user feedback and operational needs
Data Analytics & Power BI Development
- Transform SAP, Salesforce, and other data sources into repeatable, scalable reporting solutions
- Develop KPIs such as:
- OTIF (On-Time In Full)
- Order cycle time
- Backlog aging and trends
- Leverage GenAI-enabled analytics to identify trends, anomalies, and root causes
- Ensure reports are accurate, automated, and sustainable
AI & Process Improvement
- Proactively identify opportunities to apply Generative AI and automation to:
- Reduce manual input and reporting
- Improve speed and accuracy of order entry and delivery management
- Generate insights on order delays, backlog, and trends
- Develop practical, business-ready GenAI use cases within Customer Operations
- Support adoption by demonstrating real, operational impact of AI tools
SharePoint Development & Team Enablement
- Build and maintain a centralized SharePoint hub for dashboards, SOPs, and reporting tools
- Use automation and AI-enhanced workflows to improve usability and reduce manual effort
- Ensure content is structured for daily operational use and scalability
Cross-Functional Collaboration
- Partner with Customer Service, Sales, Pricing Operations, Supply Chain, and IT to gather requirements
- Translate operational challenges into data-driven and AI-supported solutions