Provide very specialized knowledge of specific process and application expertise at the customer site
Provide technical support to the sales force, handle technical product application-related problems escalated from the field, and work closely with sales/Key Account management teams.
Develop and implement guidelines regarding equipment and test methods consistent with best practices.
Recommend and facilitate improvement initiatives and total cost of ownership projects.
Generate reports and technical audits/surveys of product application and customer process related items as required.
Comply with all Company Policies: to include but not limited to Code of Conduct and expense reporting, etc.
Ownership of individual development plan (IDP) as agreed upon with direct line manager.
Qualifications
Bachelor’s degree required in Chemistry, Engineering or any relevant business related area and/or technical certification.
A minimum of 5 years of industry experience in area of focus; MWF/Metal etc.
Required Skills and Competencies
Customer Focus – Dedicated to meeting customer expectations and requirements.
Results Driven – Checks self and others against achieving performance objectives.
Relationship Management – Internal and external.
Collaboration and influence skills.
Innovation – Demonstrates creative thinking; fosters an environment that encourages out-of-box thinking and openness to new ideas.
Analytical & Problem Solver – Analyzes situations and makes informed decisions with courage and conviction.
Strong Communication Skills – written, verbal, active listening, influence, etc.