ASM Research, An Accenture Federal Services Company is seeking a Problem Manager to oversee the lifecycle of IT problems, perform root cause analysis, and implement permanent corrective actions to prevent recurrence. The role collaborates with incident and change management to prioritize issues by impact and urgency.
The ideal candidate has 4+ years in problem or incident management, strong ITIL knowledge, and experience with federal IT environments, along with excellent communication skills and
#J-18808-LjbffrProblem Manager: Lead RCA & ITIL-Driven Improvements in austin at Unknown Company
This position is listed as full time and onsite.