Job Title: Problem Management Analyst
Location: Austin, TX
Hybrid (3 days a week)
Duration: 6 months
Experience: 8+ years
Request ID:89522-1
Role Descriptions:
Partner with the Problem Management Lead to convert reactive incident data into proactive, systemic improvements across the organization. This role owns the analytical foundation-validating, categorizing, and identifying patterns across incident and PIR data-to ensure prevention initiatives are driven with speed, accuracy, and impact.
• Strong analytical mindset with experience in incident/problem management environments
• Reporting & Narrative Development: Proficient in Tableau dashboard creation.
• Corrective Action Management
• Cross-Functional Coordination
• Hands-on experience with tools such as Radar, HCL, Confluence, Slack, and Webex
• Proficiency in data analysis, reporting, and visualization tools
• Ability to work with large datasets and identify meaningful patterns
• Excellent communication and stakeholder management skills
• Strong ownership and execution capability
• Validate, cleanse, and categorize incidents and Post-Incident Reports (PIRs) into existing problem sets
• Identify gaps in categorization and surface misclassified records
• Propose improvements to taxonomy and data structuring
• Ensure data integrity to enable reliable trend analysis and decision-making
• Maintain real-time awareness of incident activity and emerging risks
• Identify recurring themes, tooling gaps, and process bottlenecks
• Build and maintain a backlog of preventive improvement opportunities
• Execute small-to-medium initiatives end-to-end in collaboration with the Problem Management Lead
Location: Austin, TX
Hybrid (3 days a week)
Duration: 6 months
Experience: 8+ years
Request ID:89522-1
Role Descriptions:
Partner with the Problem Management Lead to convert reactive incident data into proactive, systemic improvements across the organization. This role owns the analytical foundation-validating, categorizing, and identifying patterns across incident and PIR data-to ensure prevention initiatives are driven with speed, accuracy, and impact.
• Strong analytical mindset with experience in incident/problem management environments
• Reporting & Narrative Development: Proficient in Tableau dashboard creation.
• Corrective Action Management
• Cross-Functional Coordination
• Hands-on experience with tools such as Radar, HCL, Confluence, Slack, and Webex
• Proficiency in data analysis, reporting, and visualization tools
• Ability to work with large datasets and identify meaningful patterns
• Excellent communication and stakeholder management skills
• Strong ownership and execution capability
• Validate, cleanse, and categorize incidents and Post-Incident Reports (PIRs) into existing problem sets
• Identify gaps in categorization and surface misclassified records
• Propose improvements to taxonomy and data structuring
• Ensure data integrity to enable reliable trend analysis and decision-making
• Maintain real-time awareness of incident activity and emerging risks
• Identify recurring themes, tooling gaps, and process bottlenecks
• Build and maintain a backlog of preventive improvement opportunities
• Execute small-to-medium initiatives end-to-end in collaboration with the Problem Management Lead