Printer Maintenance AssociateLocation: Various locations near Gregg County, TXJob Type: Hourly ConsultantHours: 8 am to 5 pm, M-FPay: $19.48/hrThe position will involve driving between client locations using your own personal vehicle. Mileage is reimbursed. Valid Driver's license and MVR Check (no more than one moving violation in the past three years).
This position covers the following cities in Texas: Corsicana, Athens, Atlanta, Canton, Carthage, Clarksville, Daingerfield, Gilmer, Henderson, Linden, Longview, Marshall, Mount Pleasant, Mount Vernon, New Boston, Paris, Pittsburg, Quitman, Sulphur Springs, and Texarkana. The DCA won't go to all locations every day. They might only go to some sites once a month.Duties will include maintaining Xerox copiers/printers/Multi-Functional Devices.
Candidates may be changing out toner, clearing jams, taking meter reads, keeping inventory, ordering supplies, networking printers and downloading software patches and drivers. Candidates should be tech savvy.Essential Functions:Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) processProvide on-going end user training on equipmentServices Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilitiesProvide IP address supportPerform basic equipment problem diagnosisPoint of contact for equipment removal and delivery for onsite supportContact service as required (Company and 3rd party)Utilize web-based applications as required to include Service Call HandlingAccurate call reporting on equipment in designated systemsRemote Service call onsite support Driving (if required for duties)Download and install printer drivers on end-user equipmentPerform printer mapping to PC as requiredEscalate printer network issues to appropriate resourcePhysical as well as remote device management and controlDevice Configuration (Enter IP address, scanning templates, User access levels.
Scan to File/Email, etc.)Monitor/apply current software updates/patchesOn site contact for remote solve resolutions requiring technical expertiseNon-Xerox device management as requiredPerform remote device monitoring and remote solve (Company Device Management)Identify and promote Company Office SolutionsPro-actively manage consumables and supplies using the DOS calculatorMaintain on-site operator replaceable parts inventoryCollect equipment meter information and submit for billing purposesPerform data entry for activity and asset trackingManage and maintain on-site parts inventory using PM4Skills and Qualifications:Lift and move up to 50 poundsRead, write and follow basic English instructionsCustomer service and communication skillsAbility to manage multiple tasksPerform duties with minimal supervisionBasic equipment problem solving and diagnosis per training providedCustomer problem resolution including escalation as requiredCoordinate work tasks to ensure fulfillment of SOWsTrack and report account information as required1-2 years relevant experience resolving customer and equipment printing issuesEducation:Minimum: High School diploma or equivalencyExcellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.