Principal Technical Product ManagerWe are seeking a Principal Technical Product Manager to lead the development and delivery of scalable, high-impact technology solutions within a complex, regulated environment. This role reports directly to the General Manager of the Business Unit and sits at the center of Product, Engineering, and Operations, driving alignment across stakeholders while delivering measurable business outcomes. You will play a critical role in shaping product strategy, modernizing legacy systems, and ensuring successful execution across a multi-state, multi-tenant operating landscape, where precision, documentation, and compliance are essential to scale.Duties and ResponsibilitiesOwn the product lifecycle from concept through launch and continuous optimizationTranslate business priorities into clear technical requirements, user stories, and delivery plansDrive roadmap development aligned to strategic initiatives, modernization efforts, and business goalsPartner closely with engineering to design scalable architectures, integrations, and APIsLead product development efforts that integrate software with physical hardware components, including self-service systemsOwn and standardize product and operational documentation across multiple statejurisdictions, ensuring accuracy, consistency, and compliance with state-specific requirementsTranslate varying state regulations and workflows into scalable product requirements and repeatable processesSupport delivery of complex, multi-state programs in regulated environmentsAct as the connective tissue across product, engineering, operations, and external partnersContribute to vendor strategy, including evaluation, onboarding, and performance managementLead prioritization across features, enhancements, and defects to maximize revenue, retention, and operational efficiencyIdentifyand execute opportunities to reduce technical debt and improve system performanceDefine success metrics and use data to inform decisions and continuous improvementPerform other duties as assignedEducation and Experience8+ years of experience in product management or technical program managementStrong technical fluency including APIs, system architecture, integrations, and SaaS platformsExperience working in multi-state or highly regulated environments requiring detailed documentation and compliance alignmentProven ability to create, manage, and scale documentation that supports product delivery, operations, and regulatory requirementsProven experience working with hardware-integrated products, preferablyinself-service kiosk environmentsExperience translating business requirements into solutions that span both software and physical systemsExperience building or managing products in a multi-tenant environment, with an understanding of tenant configuration, data separation, and scalable architectureBackground in government, fintech, automotive, or similarly regulated industriesExperience managing state-by-state product variations within a unified, multi-tenant platformDirect experience with self-service kiosk platforms, unattended systems, or hardware ecosystemsExperience building scalable documentation frameworks or playbooks acrossjurisdictionsKnowledge, Skills and AbilitiesProven ability tooperatein complex, cross-functional environments with competing prioritiesStrong analytical mindset with the ability to connect product decisions to business outcomesExperience working with Agile/Scrum methodologies and modern development practicesExcellent communication and stakeholder management skillsAbility to bring clarity to complexity and structure to ambiguitySystems-thinking approach, not siloed thinkingDemonstrated ability to lead through influence, not authorityFocus on outcomes, not just deliveryAbility to balance speed with precision in regulated environmentsFamiliarity with CI/CD, cloud environments (AWS), and system migrationsWork EnvironmentOffice setting with a moderate noise level.The employee will work at an individual workstation, using a telephone and a computerPhysical DemandsThis is primarily a desk-based, office role with the following physical demands:Ability to sit for extended periods while working at a computerVisual acuity to read documents and computer screensAbility to use standard office equipment (keyboard, mouse, phone)Occasional travel to meet with teams, vendors, and stakeholders across multiple statesAbility to attend meetings and present to various audiencesNeumo SummaryWith the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services.
Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.Neumo is an Equal Opportunity Employer.
Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.