Taking ownership of key customer relationships, the remote Principal Technical Account Manager will engage with clients before go-live, resolve complex issues, and ensure customer satisfaction while providing exceptional technical and customer service. Key responsibilities Manage customer relationships for key CX customers, advocating for their needs and ensuring successful implementation of solutions Resolve complex technical and emotional challenges for assigned accounts, maintaining high standards of customer service Collaborate with internal teams to address technical challenges and ensure all requests are handled within SLA targets Required qualifications 10+ years in a Technical/Service role within software, telecommunications, or customer service environments Proficiency in technical problem-solving and advanced troubleshooting with end-users/customers Working knowledge of contact center software, design, and functionality Experience in technology implementation and analysis, with the ability to communicate effectively at both technical and functional levels Familiarity with TCP/IP networking and VoIP technology
Principal Technical Account Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.