PNC is seeking a Principal Software Engineer to lead and modernize enterprise Workforce Management platforms within its contact center ecosystem. Based in multiple U.S.
locations including Birmingham, AL, you will drive architecture, scale, and data-driven improvements across forecasting, scheduling, analytics, and AI-enabled optimization. You will counsel executives, mentor teams, and collaborate with operations, product, and security to ensure reliable, secure delivery of complex programs
#J-18808-LjbffrPrincipal Software Engineer: WFM & Contact Center Architect in birmingham at Unknown Company
This position is listed as full time and onsite.