Principal Revenue Operations Systems Lead

When you join SEON, you’ll work with a growing team to make a big impact. We’re always looking for passionate, curious and empathetic people to join our team. Come work alongside a group of talented individuals who are driven to deliver great customer outcomes.

Join Our Team

Life at SEON

At SEON, we strive to help online businesses reduce the cost, time and challenges faced due to fraud. Whether you are a global financial leader or a small eCommerce startup, our solution simplifies fraud management so you can focus on what matters: growing and scaling your company. The people of SEON encourage open communication, do not believe in hierarchy and are all for transparency. By joining our Fraud Fighting team, you will be encouraged to offer creative and or innovative ideas that can drive the company forward. This is THE place for you if you want to be part of a customer obsessed, resilient and humble company that puts innovation at the center of what we do.

Our team is committed to fighting fraud on a daily basis, and as a result, we take great pride in offering our people fair compensation. Here are some further insights into our way of life:

ESOP

Employee stock ownership plan.

Flexible hours

Flexible work schedule that allows teammates to alter their workday.

Private health insurance

Private health insurance including coverage for spouse and dependents.

Hybrid working environment

We encourage our colleagues to work from home a few days per week, and spend the rest of the time in the office collaborating with the SEON team.

Employee assistance and mental health support

Access to an employee assistance and mental health support platform.

Lunch and breakfast

Monthly company breakfast and weekly lunch allowance.

Learning and development

Access to a variety of opportunities for learning and development (including external L&D).

Weekly language courses

You can order business books to grow your knowledge and support your curiosity to learn more.

We’re driven by Trust & Transparency, Customer Obsession, Innovation, and Ownership. We keep our word, act with integrity, and learn from every experience. Customers guide us, and we deliver with empathy, urgency, and unity. We embrace bold ideas, never settle, and iterate for impact. Together, we take ownership and drive meaningful solutions.

“What keeps me coming to work is the knowledge that the work we do at SEON is making a real difference in the world. Every day, we’re tackling complex challenges in fraud prevention, protecting businesses and their customers from financial threats. The sense of purpose and the dynamic, innovative team I get to work with inspire me to continue pushing the boundaries of what we can achieve together.”

Emily Light, Head of Implementation

Open Positions

At SEON, we empower our team to grow and succeed on impactful projects. If you’re ready to elevate your career with a supportive, collaborative team, explore our open roles and find where your future can thrive with us!

Principal Revenue Operations Systems Lead

Location

US - Remote

Location Type

Remote

Department

SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.

You’ll join SEON’s Revenue Systems function, working closely with cross-functional partners across Sales, Finance, Legal, Customer Success, Marketing, IT, and Security, and reporting to the Director of Revenue Systems. This role is ideal for a senior builder-operator who can bring structure to complexity, improve how our commercial teams work, and raise the scale and reliability of our GTM systems foundation.

This role offers flexibility and can be based anywhere in the United States with a remote setup, including occasional travel to our other offices

WHAT YOU'LL DO:

Redesign and optimize how Deal Desk coverage works globally, with a particular focus on ensuring strong support during US and North American business hours

Assess the current Deal Desk model, including request volume, response times, escalation paths, and handoffs, and design a scalable model with clear ownership, SLAs, and backup coverage

Build a structured intake and triage process for deal desk requests, including deal structuring, pricing approvals, non-standard terms, and quote-to-close escalations, so requests are routed to the right owner and resolved quickly

Design and deploy automation and AI agents to handle routine pricing approvals, non-standard contract routing, and other repetitive deal desk work

Partner with Sales, Finance, Legal, and Customer Success to define approval matrices, streamline handoffs, and remove bottlenecks across quote-to-cash

Optimize DealHub and HubSpot configuration to support the coverage model, including approval workflows, routing rules, and deal desk reporting

Audit existing sales workflows to identify administrative overhead and simplify, automate, or delegate repeatable work through systems and AI

Document the coverage model in clear playbooks and SOPs, and put cross-training in place so support remains strong during absences and peak periods

Define and track deal desk performance metrics such as turnaround time, approval cycle time, and escalation rates, and use them to drive continuous improvement and surface friction points to sales leadership

Own the intake process for GTM systems requests, including request submission, requirements gathering, scoping, and prioritization in partnership with the Director of Revenue Systems

Maintain a centralized inventory of active, planned, and completed revenue systems projects, with status, owners, dependencies, and business impact

Run projects end to end by gathering requirements from stakeholders, writing clear specifications, managing timelines, coordinating testing, and leading rollout and change management

Give stakeholders and leadership regular visibility into project status, capacity, priorities, and tradeoffs

Design, build, test, and deploy AI agents and AI-enabled workflows that automate GTM processes across Sales, Marketing, Customer Success, Product, and Deal Desk

Evaluate emerging AI technologies, including LLM platforms, agent frameworks, and integration standards, and recommend where they can deliver meaningful business value

Create and maintain an AI build catalog, a living record of every AI agent and automation in production, including purpose, owner, data sources, systems touched, and performance

Set standards for AI build documentation, testing, monitoring, and governance so agents remain reliable, secure, and maintainable as they scale

Manage the GTM SaaS tech stack, including tool inventory, ownership, contract and renewal tracking, license utilization, and integration mapping

Lead or support implementations and integrations of new GTM tools, making sure data flows cleanly between systems

Identify overlap, underused tools, and consolidation opportunities to optimize cost and reduce complexity

Partner with IT, Security, and Finance on vendor evaluations, security reviews, and procurement

Create and maintain a system role matrix that defines user roles, permission levels, and access rights across revenue systems

Establish provisioning and deprovisioning processes tied to onboarding, role changes, and offboarding

Run periodic access reviews to support security, compliance, and audit requirements

Administer core revenue systems, including HubSpot and DealHub, covering configuration, workflows, properties, automation, and user management

Maintain data integrity across systems through clear data models, validation rules, and regular data hygiene work

Handle system enhancements, troubleshoot issues, and support users across the revenue organization

Keep system documentation, release notes, and change logs up to date

WHAT YOU'll BRING:

10+ years of relevant experience in revenue systems, revenue operations, business systems, or GTM operations, ideally in B2B SaaS

A proven track record of leading complex implementations and integrations across CRM, CPQ, and adjacent GTM systems

Deep hands-on experience administering revenue systems, with HubSpot and DealHub experience strongly preferred

Practical, current experience with the latest AI technologies, including building AI agents and AI-enabled workflows for business processes

Excellent requirements gathering skills, with the ability to turn business needs into clear technical specifications

Strong project management skills, including managing multiple concurrent projects, priorities, and stakeholders

Solid relational data management skills, including data modeling, object relationships, and working with data across integrated systems, with SQL proficiency a plus

Strong understanding of the quote-to-cash lifecycle and Deal Desk operations, including pricing, approvals, contracting, and provisioning

A demonstrated ability to build strong relationships with stakeholders across Sales, Marketing, Finance, Legal, Customer Success, and IT, and to influence without direct authority

Excellent documentation and process design skills

High attention to detail and a strong commitment to data integrity, security, and operational rigor

AMAZING IF YOU ALSO HAVE:

Experience with workflow orchestration and integration platforms such as Workato, Zapier, or n8n

Experience designing Deal Desk coverage models for distributed or multi-region sales teams

Experience building governance frameworks for AI tools and automations

Experience managing SaaS vendor relationships, renewals, and license optimization

Experience supporting security, SOX, or SOC 2 access controls and audits

SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.

Our Offices

With offices in the Americas, EMEA and Asia-Pacific, we serve thousands of companies worldwide across multiple time zones.

Austin

Bond Collective, 310 Comal Street 2nd floor, Austin, TX 78702, United States

London

10 York Rd, London, SE1 7ND, United Kingdom