Summary:
The Principal Product Quality Engineer is a senior technical quality leader responsible for defining and driving the quality strategy for ADT's Monitoring as a Service (MaaS) platform. This role owns end-to-end verification strategy for mission-critical workflows spanning cloud services, APIs, microservices, partner integrations, monitoring center operations, mobile applications, customer-facing products, and operational readiness processes. The ideal candidate combines deep hands-on quality engineering expertise, systems thinking, automation leadership, and cross-functional influence to ensure the monitoring platform is reliable, scalable, compliant, and ready for real-world operational use.
Duties and Responsibilities:
Principal-Level Quality Strategy & Technical Leadership
Define the end-to-end product quality strategy for the monitoring platform, including quality objectives, verification standards, risk-based test coverage, and release readiness expectations.
Serve as the senior technical authority for platform quality across distributed systems, APIs, cloud infrastructure, partner integrations, monitoring center workflows, and customer-facing experiences.
Influence architecture, product, and engineering decisions by identifying quality risks early and translating them into actionable technical guidance.
Establish scalable quality practices that are adopted across multiple engineering teams and product domains.
End-to-End Platform Verification
Own quality validation across the complete monitoring platform lifecycle, including onboarding, account creation, event processing, escalation workflows, dispatch, deactivation, and operational handoffs.
Develop comprehensive test strategies that validate customer journeys across services, APIs, data pipelines, mobile applications, web applications, and monitoring center workflows.
Validate integrations with internal systems, monitoring platforms, third-party partners, and external service providers.
Ensure platform capabilities meet business, operational, compliance, security, reliability, and scalability requirements.
Technical Specification & Test Architecture
Author and review detailed technical test specifications, verification plans, risk assessments, and release readiness criteria for new platform capabilities.
Translate product requirements, architecture designs, workflow diagrams, and operational requirements into comprehensive quality coverage.
Identify functional, operational reliability, performance, compliance, and edge-case scenarios before development is complete.
Create reusable test design patterns, quality frameworks, and documentation standards that improve consistency across teams.
Automation Engineering & Quality Infrastructure
Design, develop, and guide automated testing approaches for APIs, microservices, integrations, workflows, data pipelines, and user interfaces.
Build and mature scalable automation frameworks supporting functional, integration, contract, end-to-end, regression, performance, resilience, and smoke testing.
Develop reusable tools and utilities that increase testing efficiency, repeatability, observability, and coverage.
Partner with DevOps and engineering teams to establish automated quality gates within CI/CD pipelines and deployment workflows.
Cross-Functional Leadership & Mentorship
Collaborate closely with Engineering, Product Management, Architecture, Monitoring Operations, DevOps, Support, Security, Compliance, and external partners.
Lead test readiness reviews, quality reviews, release risk assessments, and operational readiness discussions.
Mentor engineers and quality practitioners on automation design, test strategy, system validation, and risk-based quality practices.
Champion a culture where quality is built into the development lifecycle and validated continuously rather than inspected only at the end.
Additional duties as assigned.
Skills and Competencies:
Deep expertise in software quality engineering, product quality engineering, test architecture, and modern verification practices.
Strong ability to validate distributed systems, cloud-native platforms, APIs, microservices, asynchronous workflows, and event-driven architectures.
Hands-on technical ability to write automated tests, build frameworks, develop utilities, analyze logs, and troubleshoot complex system behavior.
Strong judgment in balancing automation, exploratory testing, operational validation, risk management, and release readiness.
Ability to influence technical direction across teams without direct authority through clear communication, data, risk analysis, and trusted technical leadership.
Strong written and verbal communication skills, including the ability to create technical specifications, test plans, quality reports, and executive-ready summaries.
High accountability, strong ownership mindset, customer focus, and comfort operating in ambiguous, fast-moving, mission-critical environments.
Minimum Qualifications:
Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related field, or equivalent practical experience.
8+ years of experience in Software Quality Engineering, Product Quality Engineering, Software Development, Test Architecture, Platform Engineering, or related technical disciplines.
Experience validating cloud-based platforms, APIs, distributed systems, microservices, event-driven architectures, and complex integration workflows.
Experience designing and implementing automated testing solutions, frameworks, tools, or shared quality infrastructure.
Experience authoring technical specifications, test strategies, verification plans, acceptance criteria, and release readiness standards.
Experience conducting root cause analysis and driving corrective actions across engineering teams.
Experience working within Agile software delivery lifecycle processes and CI/CD-driven release environments.
Preferred Qualifications:
Experience supporting monitoring, security, safety, alarm, telecommunications, IoT, or other mission-critical platforms.
Experience testing REST APIs, asynchronous systems, event streaming, message queues, integrations, and data pipelines.
Experience with Postman, Playwright, Cypress, Vitest, Selenium, JMeter, k6, Gatling, or similar testing and reliability tools.
Experience programming in JavaScript, TypeScript, Java, Python, or comparable languages.
Experience with Google Cloud Platform, AWS, Kubernetes, containers, observability tools, and cloud deployment practices.
Knowledge of CI/CD pipelines, automated deployment workflows, quality gates, test environments, and release automation.
Experience working in regulated, compliance-driven, or high-availability operational environments.
Experience mentoring engineers or leading technical quality initiatives across multiple product teams.
Required Licensing or Certifications:
Relevant certifications in Quality Engineering, Cloud Technologies, Agile Practices, Security, Reliability Engineering, or Software Development are preferred.
Working Conditions:
Hybrid work environment with a combination of office and remote work.
Frequent collaboration with cross-functional technical, operational, compliance, and partner teams.
Work may involve production, pre-production, and mission-critical monitoring platform environments.
May require occasional participation in incident reviews, release readiness activities, operational validation exercises, or partner support discussions.
Travel:
Limited travel may be required for team collaboration, planning sessions, partner engagements, operational readiness activities, or business needs.