Principal Product Designer - PMTS

Context: Principal Product Designer at Salesforce focusing on Piper AI surfaces for enterprise sales, onsite in California.

Responsibilities

• Design the Piper brain interface that drives lead understanding, planning, and transparent reasoning, including shaping Piper's personality, goals, and objection handling.
• Create Piper's live presence for chat and video where the AI acts as the sales representative, emphasizing micro-interactions, latency management, turn-taking, and tonal accuracy.
• Contribute to evolving design patterns for autonomous agents in enterprise sales.

Requirements

• 6+ years of product design experience, including at least 2 years working with AI or conversational interfaces.
• Strong understanding of large language model behavior, including latency, streaming, confidence signals, and failure modes, with user-centered design that communicates honestly.
• Proficient with AI tooling as a core part of your workflow, not a one-off experiment.
• Strong visual and interaction design craft with a refined design sensibility.
• Ability to define problems and shape solutions even without a detailed brief.
• Collaborates directly with engineering and ML teams; no handoff culture.

Technologies

• Figma

Benefits

• Time off programs
• Medical, dental, vision coverage
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

Nice to have

• Voice, video, or real-time communication design background
• Familiarity with enterprise sales or CRM workflows
• Experience designing multi-step autonomous workflows

Why join qualified

• You would be among a small number of designers defining AI agent patterns in enterprise sales at production scale for a live, growing product.
• Ownership is genuine: you work directly with leadership, influence product direction, and own your work from problem definition through ship, without gatekeeping or waiting for a brief.
• The Salesforce acquisition places your work in front of a large enterprise customer base, so the team stays nimble and autonomous to keep innovation moving.

Posting statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits.

Accommodations

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