Seeking a highly motivated Principal IT Software Engineer in a full-time remote position, responsible for driving the technical design, implementation, and reliability of next-generation Customer Experience orchestration platforms, leveraging AWS, Genesys Cloud, and Salesforce Service Cloud. Key responsibilities Guide the development and modernization of critical customer and agent-facing applications Serve as the Subject Matter Expert for designing and managing core CX applications and infrastructure Lead the development of data pathways and integrations with CRM, AI platforms, and APIs Required qualifications Bachelor's degree in computer science, software engineering, or a related technical field 5-7 years of progressive experience in software development and architecture, with a focus on CCaaS or CX enterprise software Expert-level experience with Salesforce Platforms, APIs, and custom solutions development Deep expertise in AWS services and experience using Terraform for infrastructure provisioning Proven ability to operate as a senior technical lead in an agile environment
Principal IT Software Engineer in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.