Principal Information Systems Engineer

• Happen Bank is looking for a Principal Information Systems Engineer to own the strategy, architecture, and technical direction for our Windows and Mac end user computing environment. You’ll serve as the senior technical authority for device management, security, automation, and endpoint modernization, while acting as the escalation point for the most complex and high-impact issues
• In this role, you’ll shape how Happen manages and secures devices at scale, modernize tooling and processes, and design automation that improves reliability and reduces repetitive work. You’ll also mentor teammates and partner with vendors and onshore/offshore resources to ensure solutions are scalable, secure, and aligned with business needs
• Serve as the top escalation point for Windows and Mac issues Helpdesk can’t resolve, diagnosing and closing out the most complex, high-visibility problems, while simultaneously solving the “why does this keep happening and how do I engineer this to not happen again”
• Administer SCCM, Intune and JAMF, building and deploying application packages and OS images to laptops and desktops across the globe
• Shape the systems and strategy behind secure, efficient, cost-effective client management, including how we evaluate, test, and roll out new Windows and Mac OS versions
• Build automation — scripting in Bash, Python, and PowerShell — to eliminate repetitive work, using AI tools to speed up scripting, testing, and troubleshooting where it genuinely helps
• Lead technical resources across projects, coordinating with teammates in the US and with vendors and onshore/offshore partners to keep delivery on track
• Review designs and solutions from junior team members for technical accuracy, and coach and mentor them as they grow
• Evaluate and certify security updates, patches, and service packs before they roll out to Mac and PC clients, balancing speed with risk
• Develop integrations with new technologies, including systems that carry real risk and visibility, and architect how new endpoints get configured and deployed

Benefits

• Untracked vacation for salaried employees, which means take it when you need it, and generous paid time off for hourly team members
• A hybrid work model that balances in-office and work from home
• Leading health and safety protocols related to COVID, including complimentary at-home testing kits from Cue Health for those coming to the office
• Up to 16 weeks paid leave for new parents, plus a fully paid, phased return-to-work policy for qualified leaves
• Mothers Rooms and hospital-grade pumps in every LC office
• Generous and varied mental health benefits
• Wellness program with cash incentives — earn up to $75 per month for being active
• Paid volunteer time and donation matching
• Onsite gym, locker room, bike room, and fitness classes (depending on location)
• Café with our own in-house barista
• Stocked pantries with healthy snacks and drinks
• Technology-forward and collaborative office spaces

• Experience with Okta, Entra ID, and identity access management
• Spots new or unprecedented problems quickly and works through them methodically, asking the right questions before acting
• JAMF, SCCM, or Intune certification
• Applies sound judgment when using AI and other new tools to move faster on scripting, troubleshooting, and automation — staying alert to accuracy, data sensitivity, and compliance in a regulated environment
• Strong communication skills with the ability to translate technical solutions for teammates, vendors, and end users and cross-trains others effectively
• Brings deep, hands-on expertise with CIS/NIST standards and applies them confidently in complex, highly sensitive environments
• Deep hands-on expertise with endpoint management platforms such as JAMF, Active Directory, SCCM, and Intune
• Works independently with minimal oversight, prioritizing and multitasking across competing priorities without losing quality
• Experience with Terraform, AWS EC2, or Kubernetes/EKS
• Experience with Intune for client software deployment, inventory, antivirus, and endpoint security
• Proven ability to establish technical direction and align engineering decisions align with company objectives
• 10+ years of experience in end user computing, endpoint engineering, systems engineering, or a related technical field
• You take ownership of problems through to resolution, exercising sound technical judgment, and consistently look for ways to improve reliability, efficiency, and user experience
• Bachelor’s degree or higher, or equivalent combination of education and experience
• Network engineering experience, including 802.1x configuration for wired and wireless connections
• Familiarity with configuration profiles and preference files (.plist)
• Experience with Citrix or Amazon Workspaces
• Experience with Bitwarden or a similar corporate credential manager