Responsibilities
- Drive the development and deployment of autonomous AI agents on Microsoft Copilot Studio (M365)
- Build, configure, and deploy agentic AI solutions using Microsoft Copilot Studio
- Design conversational and workflow agents that integrate with Microsoft 365 apps and enterprise data sources
- Develop custom Copilot plugins and extensions to enhance agent capabilities
- Implement agent safety and transparency features per established governance frameworks
- Partner with product owners and business stakeholders to translate business requirements into agent configurations and workflows
- Produce sequence diagrams, decision trees, and agent contracts aligned to approved architecture patterns for consistent engineering execution
- Develop and implement solutions using Power Apps for custom forms, dashboards, and mobile experiences
- Build and maintain Power Automate flows to orchestrate multi-step business processes
- Collaborate with CRM and platform teams to ensure seamless integration between D365 agents and broader enterprise agentic solutions
- Own the delivery lifecycle for agentic and AI‑powered solutions
- Monitor agent performance and optimize using feedback loops, telemetry, and Power BI dashboards
- Ensure delivered solutions meet compliance requirements
Requirements
- Bachelor's or Master's degree in Computer Science, AI, Data Science, or related field
- 12+ years overall experience in application engineering and delivery
- Including 5+ years at Lead / Senior Engineer level on enterprise application platforms
- 2+ years hands‑on building production GenAI / agentic solutions (chat, copilots, multi‑agent orchestration, RAG)
- Strong proficiency in Python, C#, or JavaScript
- Hands‑on experience with Microsoft Copilot Studio, Power Apps, Power Automate, and Power Platform connectors
- Proficiency in Dataverse — data modeling, customization, and plugin development
- Experience building and configuring Dynamics 365 Copilot agents and extending agent capabilities within the D365 ecosystem
- Familiarity with Dynamics 365 CRM, EIS Suite, and other insurance core systems
- Experience integrating SaaS applications in a complex enterprise environment (identity management, data integration, workflow automation)
- Working knowledge of Azure cloud services, Azure Integration Services, and API Management
- Experience with solution lifecycle management (managed/unmanaged solutions, ALM tooling) and CI/CD via Azure DevOps
- Familiarity with source control (Git) and DevOps best practices
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