Principal Customer Success Portfolio Manager (Fully Remote)

• Principal Customer Success Portfolio Manager role, remote in the US.
• Shape and optimize a global Customer Success service portfolio.
• Work in a technology-driven environment with AI-driven solutions.

Accountabilities:

• Lead development and optimization of service offerings across Professional Services, Technical Success, and Support.
• Audit and assess portfolio items, establish governance frameworks and performance metrics.
• Collaborate across departments to align priorities and drive continuous improvement.

Requirements:

• Bachelor's degree and 8+ years in portfolio/program management or customer success.
• Foundational AI/ML knowledge and experience with AI-driven solutions.
• Strong analytical, collaboration, and execution skills.
• Base salary range $150,500–$215,000 USD.
• Comprehensive health plan, PTO, parental leave, retirement savings.
• Remote work within the United States, education reimbursement, and perks.

Jobgether

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses AI to ensure fair and efficient recruitment, with human judgment in final hiring decisions.