Engaging with C-level executives, the full-time Principal Customer Success Manager will develop trusted advisor relationships, guide complex customers through their Atlassian journey, and drive product adoption and value realization in a remote environment. Key responsibilities Develop trusted advisor relationships with customers at the C-suite and executive level to ensure maximum value from Atlassian solutions Guide customers and account teams in creating Success Plans, including regular check-ins and strategic planning sessions Execute adoption strategies for high-value accounts, driving change management and mitigating churn through early risk identification Required qualifications 8-10+ years of experience in Customer Success or account management with a complex SaaS product portfolio Experience managing a strategic enterprise book of business with roughly 20 accounts Proven ability to establish trusted advisor relationships with customer partners Understanding of Jira and Confluence end-user use cases and configuration trade-offs Familiarity with CRM tools such as Gainsight and Salesforce, as well as BI tools like Tableau
Principal Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.