Principal Customer Success Engineer - OSE Federal - Active Top Secret/SCI Clearance Required We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology.
NETSCOUT has been helping the world's largest organizations solve their most complex digital challenges for more than 40 years.
NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world's essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.
We are expanding and looking for a highly skilled, customer-focused Principal Premium Services Engineer to work on-site with enterprise clients, solving complex network and application issues using innovative technologies. If you are driven by technical challenges, thrive in fast-paced environments, and love working with world-class engineers and customers, this is the opportunity for you.
As a Principal Customer Success Engineer, you will play a key role in ensuring our customers have uninterrupted access to the critical performance data they rely on to operate and grow their businesses. This position requires a deep and broad technical skill set, requiring server and OS support, multi-tiered applications, virtualization, voice/video, cloud platforms, security, and big data.
Help us grow our team, the business, and your customer's business.
Collaborate with customers to troubleshoot and resolve complex network and product related issues Interface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns Utilizing NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices. Provide guidance to customers on network management strategies and best practices using NETSCOUT product suite Deliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise.
Active Top Security/SCI Clearance Required
Bachelor's Degree in Computer Science/Network Security related field or equivalent discipline
7+ years in network management supporting external enterprise customers
2+ years in high touch or managed customer support environment
Proven expertise in customer relationship and management
Experience in enterprise or service provider network management environments preferred.
Experience working onsite at customer locations and cooperatively with HQ teams
Demonstrated ability to identify and resolve complex network and systems issues
Cisco Certification (CCNA minimum, CCNP preferred)
Linux Certification (RHCSA or equivalent)
Knowledge of Windows and Linux operating system environments
Ability to travel up to 25%
Project Management Certification (PMP) is preferred
VMware Certification is a preferred
We strive to build a diverse workforce that reflects the communities we serve. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. Equity
Tuition reimbursement Attractive medical and dental coverage options Domestic partner benefits Health and Dependent Care spending accounts and Health Savings Account options Life and Disability Benefits Actual compensation may vary within or, in some cases, outside this range based on factors such as education, training, experience, professional achievement, business need, and location.
Principal Customer Success Engineer in san diego at Unknown Company
This position is listed as full time and onsite.