Principal Coordinator, Support OperationsCustomer support and advocate position for Capital One team members at our Chicago office. Provide support for a fast growing group of team members in multiple divisions. This opportunity is based at the Chicago, Illinois location, where excellent customer service and engagement are our highest priorities. Heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices.Responsibilities:Assist the Service Desk by actively taking intake callsProvide top-notch customer focused supportHave excellent written and verbal communication skillsEngage in cross-training efforts amongst peers where applicableContribute to site level operational readiness and process improvementsEffectively manage up as neededSelf-aware of gaps in skills and works to improveFrequently collaborates with site lead, acting as back-up when delegatedCross-platform collaboration with immediate peersBasic Qualifications:High School Diploma, GED, or equivalent certificationAt least 1 year of experience in tech support and administrationAt least 1 year of remote tech administration and end user supportAt least 1 year of experience with Windows 10At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)Preferred Qualifications:Bachelors Degree in Business, Information Systems, Computer Science, or military experience1+ years of experience with Active Directory services integration1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)1+ years of macOS Server administration experience1+ years of experience with Active Directory1+ years of experience with macOS – High Sierra or earlier operating system1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype1+ years of experience with Mac experience supporting 100+ end users1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOSApple certification(s)The minimum and maximum full-time annual salaries for this role are listed below, by location.
Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Plano, TX: $62,900 - $71,800 for Principal Coordinator, Support OperationsCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.
(COPSSC).