Principal Associate, Process Manager- Global Payment Network

Principal Associate, Process Manager – Global Payment Network

The GPN Portfolio Team is responsible for bridging the gap between Product strategic visions and operational execution. Partnering with the Product Areas / Families, we help to translate their product roadmaps into realistic, forecasted portfolios that align with business priorities. We provide management, oversight and support to all Product Area members; collaborating across varying levels and roles to enable leadership to see progress, remove blockers and make decisions needed to deliver the most value to the organization.

Responsibilities

• Collaborate with the business owner to build roadmaps through forecasting grounded in capacity planning, high‑level estimates of work and target dates.
• Harmonize competing priorities into a single, unified and actionable path forward by working with multiple stakeholders.
• Facilitate the intake process for new work entering the portfolio, ensuring the work is aligned to goals and has clearly defined scope and value.
• Adhere to Enterprise & GPN governance during intake, ensuring strong risk management, operational excellence, and transparent decision‑making.
• Provide portfolio metrics, providing actionable insights to drive strategic decision making.
• Facilitate the prioritization of the Product Area / Family backlog in adherence to the GPN Portfolio Management standards.
• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes.

Basic Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience with Microsoft Office or G Suite.
• At least 1 year of process management experience.

Preferred Qualifications

• Bachelor’s Degree or military experience.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
• At least 1 year of experience in Compliance or Risk Management.
• At least 2 years of experience in Process Management.

Compensation

McLean, VA: $108,900 - $124,300 for Principal Process Manager. Riverwoods, IL: $98,900 - $112,900 for Principal Process Manager. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Eligibility

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Equal Opportunity Employer

CapitalOne is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. CapitalOne promotes a drug‑free workplace. CapitalOne will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.