Principal Associate, Process Management - Content Marketing (Hybrid)

Principal Associate, Process Management - Content Marketing (Hybrid) Capital One, one of Fortune Magazine’s “100 Best Companies to Work For,” is looking for an organized, data-driven Principal Process Manager to join our team. The Content Marketing Process Manager will help shape our operational direction and day-to-day execution plans. They will oversee article publishing across Capital One’s Learn & Grow and Discover’s Card Smarts content hubs, partnering closely with Content Strategy and Marketing teams to keep publishing efficient and aligned with business priorities. This role combines project management, clear process improvement, and task prioritization to deliver real operational results. This person will proactively identify and solve organizational needs before they become roadblocks, turning complex workflows into clear, repeatable processes. The ideal candidate is dedicated to maintaining high quality standards and constantly looks for ways to simplify and improve workflows.

Responsibilities

• Manage day-to-day article publishing across Capital One and Discover content hubs, including directing contractor work to ensure priority content is published smoothly
• Partner with Content Marketing teammates to plan and carry out operational updates, such as platform improvements and tool integrations, that improve results
• Develop and maintain process documentation and drive continuous process improvements
• Perform quality assurance checks on actions taken to ensure accuracy
• Ensure our processes meet risk and compliance standards, making governance a clear, useful part of how we work and innovate
• Manage a fluid publishing model, monitoring resource capacity and dynamic priorities to maintain a consistent publishing output
• Act as the primary point of contact across teams, collaborating closely with business analysts, marketing, legal/risk, and platform teams to keep projects on track

The ideal candidate

• Convert long-term goals into clear, actionable plans that keep projects moving forward
• Proactively identify solutions to open-ended problems and build strong cross-functional partnerships
• Independently balance multiple competing tasks in a fast-paced environment
• Communicate clearly and persuasively with teammates and senior leaders alike
• Maintain a strong attention to detail and deliver high-quality work consistently
• Navigate uncertain situations with clarity, accountability, and a focus on customer needs
• Build supportive relationships with internal partners to ensure smooth execution
• Simplify and improve internal workflows to remove inefficiencies
• Set up clear project structures to manage complex projects effectively
• Adapt quickly to changing priorities and team requirements
• Collaborate well with others, ensuring partners across the organization feel included and supported

Basic Qualifications

• Bachelor’s Degree or military experience
• At least 3 years of Process Management or Project Management experience
• At least 1 year of experience in Microsoft Office or G Suite

Preferred Qualifications

• 4+ years of Project or Process Management experience