Seeking a full-time Principal AI Process Architect to deliver innovative, customer-centric solutions in the Agent and Broker Services domain, focusing on redesigning agency processes, deploying agentic automation frameworks, and strengthening client solutions through collaboration and strategic consulting. Key responsibilities Redesign end-to-end Agent and Broker business processes, ensuring workflows are agent-ready and orchestrated across human and AI agents Lead client consulting engagements to re-imagine agency and broker distribution functions, creating blueprints and value cases for agentic transformation Develop and institutionalize an agentic automation deployment framework, translating business outcomes into design choices and ROI cases Required qualifications 5+ years of operational experience in Agent and Broker Services, including onboarding, licensing, and commission processing 15+ years of experience as a process architect with a focus on automation and agentic orchestration Strong commercial acumen with the ability to build business cases and pricing models for agentic transformation Proven experience in solution architecture, RFP responses, and proposal development for transformation projects Familiarity with agentic frameworks, automation, AI/ML, and integration patterns within the insurance industry