- Lead the technical vision, architectural design, and execution of cutting-edge agentic AI/ML solutions within the Verizon Consumer Group (VCG) AI team
- Shape the future of customer experience by building intelligent, autonomous agents that power digital channels, sales, and customer success ecosystems
- Translate long-term strategy into robust, scalable, and secure production systems with cross-functional leadership
- Drive technical strategy, research, and application of advanced agentic AI, large language models (LLMs), and cognitive frameworks
- Design and implement production-grade, highly scalable AI/ML pipelines and agent architectures
- Collaborate with Global Technology Architecture, Security, and Legal teams to ensure data privacy and compliance
- Partner with Customer Service Operations and VCG Strategy teams to identify high-impact business applications
- Develop and maintain a technical roadmap for agentic systems across VCG
- Mentor engineers and establish engineering best practices
Requirements
- Bachelor’s degree or four or more years of work experience
- Six or more years of relevant experience required
- Three or more years of experience designing, building, and deploying production AI/ML systems at scale
- Experience with software development methodologies (e.g., Agile)
- Willingness to travel up to approximately 25% of the time
- Even better if you have: A Master's degree or PhD in Computer Science, Data Science, or a related quantitative field
- Knowledge of modern LLM application frameworks (e.g., LangChain, LlamaIndex), agentic architectures, and vector databases
- Knowledge of systems and tools, including ACSS, Optix, POS, CTI, WorkHub, performance management tools, existing AI integrations, and Verint
- Experience with API design and development
- Experience with cloud platforms (e.g., GCP, AWS, Azure) and cloud-native technologies
- Proven ability to lead technical planning, prioritization, and large-scale projects
- Strong organizational skills and the ability to thrive in a dynamic environment, meet deadlines, and manage multiple projects simultaneously.
Core Competencies
Demonstrates expertise in designing and implementing scalable AI/ML systems, with a strong focus on agentic architectures and large language models. Proven leadership in technical strategy and cross-functional collaboration to drive innovative customer experience solutions.
Highest-signal resume keywords
- AI/ML System Design
- Large Language Models (LLMs)
- Cloud Platforms (GCP, AWS, Azure)
- API Design and Development
- Agile Methodologies
ATS Optimization Keywords
Hard Skills
- AI/ML Pipeline Development
- Agentic Architecture Design
- Production System Implementation
- Data Privacy Compliance
- Technical Roadmap Development
Soft Skills
- Organizational Skills
- Leadership
- Collaboration
- Mentoring
Certifications & Qualifications
- Bachelor's Degree
- Master's Degree
- PhD in Computer Science or Data Science
Industry Keywords
- Customer Experience
- Digital Channels
- Sales Ecosystems
- Cognitive Frameworks
- Performance Management Tools
Tools & Technologies
- LangChain
- LlamaIndex
- ACSS
- Optix
- Verint