Principal AI-Driven Contact Center Engineer

U.S. Bank is modernizing client engagement through AI-powered platforms and cloud-native services.

We seek a Principal Software Engineer to serve as a senior individual contributor and strategic technology leader for AI-powered client engagement capabilities across the enterprise. This role will shape the future of Contact Center platforms, leading modernization of Amazon Connect, Conversational AI, Agent Assist, and omnichannel client engagement experiences, with emphasis on secure, scalable,