Principal AI Annotation Validation WFM Lead

Intuit, Inc. is seeking a Principal WFM Planner to define and operationalize a new Human Validation function for AI-driven guidance.

You will lead forecasting, headcount planning, and day-to-day WFM operations, shaping a Center of Excellence and partnering with AI/ML, Product, and Operations teams to ensure trustworthy AI interactions at scale. You will build population models, set standards and SLAs, and deliver dashboards that connect workforce performance to AI accuracy outcomes.