Job Title: Premium Services Associate
Monthly Pay: $4,800 - $5,400 USD per month
Summary:
Working alongside agency contacts, policyholders, carrier service teams, and internal accounting partners, the Premium Services Associate keeps premium activity moving from request through resolution. This full-time remote role supports accurate payment records, coverage-related account updates, and timely responses across Michigan.
Job Responsibilities:
• Review premium notices, payment activity, and account balances for completeness.
• Research payment questions using policy, billing, and transaction records.
• Coordinate with agencies and carrier teams on returned payments and account updates.
• Document service requests, follow-up actions, and resolutions in assigned systems.
• Support renewal-related premium inquiries and explain next steps to policyholders.
• Escalate complex discrepancies according to established service procedures.
Qualifications:
• Experience supporting financial accounts, policyholders, or service transactions.
• Familiarity with premium payments, policy records, or account balance concepts.
• Ability to interpret transaction histories and identify discrepancies.
• Comfortable navigating account platforms and maintaining accurate notes.
• Clear written and verbal communication with agencies and internal partners.
• Sound judgment when handling sensitive payment and coverage information.
Perks & Benefits:
• Fully remote work from Michigan.
• Structured training on premium workflows and internal tools.
• Collaborative partnership with service and accounting teams.
• Opportunities to build knowledge of policy and payment operations.
Premium Services Associate in michigan at Unknown Company
This position is listed as full time and able to be worked remotely.