CLEAR is seeking a Manager, Member Care - Premium Experience & CLEAR1 to lead the end-to-end digital member experience across CLEAR’s highest-touch support channels, overseeing Team Leads and Specialists while driving operational excellence and continuous improvement.
You will own the digital member support strategy, define SLAs for chat, email, messaging, and phone, and partner with Product, Engineering, and Operations to enhance member journeys and service quality.
#J-18808-LjbffrPremium Member Care Lead, Digital Experience in new york at Unknown Company
This position is listed as full time and onsite.