Premium Audit Specialist

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs. Join us and play your part in something special!

Role Overview

The Premium Audit Specialist conducts virtual audits of workers' compensation insurance policies for Markel policyholders across the country. Through phone interviews and detailed document reviews, the Specialist analyzes payroll records, employee job duties, business operations, subcontractor exposures, and organisational structures to ensure workers' compensation classifications and premiums accurately reflect the insured’s risk. This role combines investigative analysis, customer interaction, and regulatory expertise.

Premium Audit Specialists work directly with business owners, financial contacts, and insurance professionals to understand how companies operate and to ensure compliance with workers' compensation rating rules established by organisations such as the National Council on Compensation Insurance (NCCI), Workers' Compensation Insurance Rating Bureau (WCIRB), and Pennsylvania Compensation Rating Bureau (PCRB). For professionals who enjoy solving complex business problems, analysing data, and leveraging technology to improve outcomes, this role offers an opportunity to build expertise in risk analysis while helping shape the future of operational excellence through digital innovation, automation and AI‑enabled workflows.

Make an Impact Through Analysis, Technology, and Risk Expertise. Every worker's compensation audit tells the story of how a business operates. Whether reviewing a manufacturing company, contractor, healthcare organisation, restaurant or professional services firm, you'll gain firsthand insight into industries across the country while helping ensure premium accuracy and regulatory compliance.

Key Responsibilities

• Conduct virtual audits of workers' compensation insurance policies through phone interviews with policyholders.
• Investigate and analyse payroll records, employee job duties, business operations, subcontractor exposures and legal entity structures to determine proper workers' compensation classifications and exposures.
• Review supporting financial and operational documentation to validate payroll and exposure information.
• Apply NCCI, WCIRB, PCRB and applicable state workers' compensation rules to ensure accurate audit results.
• Prepare and process audit reports accurately and within established service standards.
• Review audits completed by third‑party vendors to ensure accuracy, completeness and compliance with company and regulatory requirements.
• Assist in reviewing expired workers' compensation policies to determine audit selection requirements.
• Meet established productivity, quality, accuracy and turnaround expectations.
• Collaborate with underwriters, customer service representatives, agents and policyholders to resolve audit questions and discrepancies.
• Utilise technology, analytics and digital tools to improve workflow efficiency and audit quality.
• Identify opportunities to enhance operational effectiveness through automation, continuous improvement initiatives and AI‑assisted solutions.
• Contribute to a culture of innovation, accuracy and exceptional customer service.

Qualifications

• Degree in any discipline preferred or equivalent combination of education and related experience.
• Experience in workers' compensation, premium auditing, insurance operations, underwriting support, accounting, finance, payroll administration or business analysis preferred.
• Strong analytical, investigative and critical‑thinking skills.
• Ability to interpret financial, payroll and operational information.
• Effective interviewing and information‑gathering skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to independently prioritise workload and manage multiple assignments.
• Proficiency in Microsoft Office applications, including Excel, Word and Outlook.
• Interest in utilising technology, automation, data analytics and AI tools to drive operational improvements.

Why Join Markel?

Develop expertise in workers' compensation insurance, risk analysis and premium auditing. Gain exposure to a wide variety of businesses and industries across the United States. Work in an environment that encourages innovation, continuous learning and process improvement. Help shape the future of audit operations through the adoption of emerging technologies and AI‑enabled solutions. Build transferable skills in analytics, business operations, compliance and customer engagement. Grow your career with a company that values curiosity, collaboration and operational excellence.

Benefits

• Competitive health, dental and vision insurance plans.
• Optional life, disability and AD&D insurance.
• 401(k) with employer match contributions.
• Employee Stock Purchase Plan.
• Paid time off and floating holidays.
• Parental leave.

US work authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race, colour, sex, religion, creed, national origin or place of birth, ancestry, age, disability, sexual orientation, gender expression or identity, genetic information, medical condition, citizenship status, pregnancy, marital status, military or veteran status and any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an email to

No agencies please.